If you are using our Plug n’ Play cart, there are two main issues that could cause your customers not to be charged shipping on orders placed.

Your Products are Set up as ‘Intangible’:

When you set up your products in our database, you have the option of indicating whether they are tangible (a physical product that will be shipped or otherwise delivered offline) or intangible (a good that will be delivered by download or electronically). If your product(s) are set up as intangible, shipping charges will not be applied because the system thinks your products wont be shipped.

To check this:

1. Login to your 2CO account.
2. Click on ‘Set up Products’.
3. You will be presented with a list of all the products you have added to our database. Please click ‘Edit’ for each product, and insure that the bubble next to ‘Yes’ is selected for each product that will be shipped.

You Have Not Set up Any Shipping Methods:

You must set up shipping methods in order for 2CO to charge shipping fees to your customers when they order. If you haven’t set up any shipping methods, the system does not know how much to charge, so it assumes you don’t want to charge anything.

To check this:

1. Login to your 2CO account.
2. Click on ‘Shipping Methods’.
3. If you see a message that says ‘You have no shipping methods’, then your shipping methods have not been set up and this is why no charges are applied to orders.
4. Click the button to set up shipping methods for your account to rectify this problem.

If you are using a third-party cart, the 2CO software does not compute shipping. This function is handled by your third-party cart. Please check the configuration of your cart to ensure that this is set up correctly.

To create a new recurring product in our system, you’ll need to first add the item to our database. The steps below should be followed in the order they are given to ensure problem-free results.

1. Login to your account.
2. Click ‘Set up Products’ on the main page.
3. Click ‘New Recurring Product’ in the upper right hand corner of the screen.
4. You will see a screen with several fields. Any field with an ‘*’ is required and must be completed. All others are optional. Below a description of each field follows.

Your Product ID (Required) - This is an internal reference number for your use. A part number, bin location or other reference that will be useful to you. This field can consist of only letters and numbers with no spaces or special characters.

Name (Required) - This is the name or title of your product. Keep this as short as possible (no more than 30 characters) or it can cause the payment page to become distorted.

Description - This is what your product is. We recommend you keep this short as well to keep the payment page from becoming distorted.

Price (Required) - This is how much the customer will be charged each payment cycle. Do not include any currency symbols (like ‘$’) in this field or errors will result.

Start Up Fee - This is a one time fee billed together with the first installment. This amount will be billed only once, not on a recurring basis.

Weight - If you plan to use our shipping systems and will ship by weight, specify the weight here.

Handling - If there are any product-specific handling charges, they go here. These charges are above and beyond your normal shipping charges, and are only applied if this product is purchased, they are applied for each product ordered, i.e. if 3 of this product are ordered, the customer will be charged 3 times this amount. Do not use currency signs (like ‘$’) and do not use commas. Prices can be specified in whole numbers or as decimals to 2 places (example: 4.95).

Tangible (Required) - This indicates whether or not your product is tangible. Tangible goods must be shipped in a timely manner in order for you to receive payment. Tangible goods are also subject to sales tax for Ohio customers. This field must be set correctly, if 2Checkout becomes aware you have deliberately lied about whether or not a good is tangible, your account will be suspended, and further penalties may apply. Note that if you set this field to intangible, the customer will not be charged for shipping and the option to select shipping methods will not be shown on the order page.

Pending URL - This is not used for recurring products/services.

Approved URL - This is the URL your customer will be returned to when the payment has been confirmed. Most credit card orders will be sent here.

Recurrence (Required) - This is a two-part field. The first part is a numerical field that tells us how long between billings as a number. The second box tells us the unit of time measurement, current options are; weeks, months and years. So, if you want a customer to be billed once every month, you would put in a ‘1′ in the first box, and then select ‘months’ from the second drop-down box. Note that we no longer support daily recurring billing.

Duration (Required) - Like the last setting, this is a two-part field. The first part is a numerical field that tells us how long to continue billing as a number. The second box tells us what unit of time you are referring to. If you put in ‘6′ and then selected ‘months’ from the second drop down, your charge would automatically cease billing after 6 months. If you want to bill the customer until they or you cancel, leave the first box blank and select ‘Forever’ from the second box.

5. Once you have configured the product to your satisfaction, press ‘Create Recurring Product’ to save the product to the database.

Note: For help setting up a single-bill product, please see below.

—-Related Articles—-

• How do I set up a new product?

To create or edit the product options themselves, go to your products list. On your products list page, you will see an ‘Edit Product Options’ link. Clicking it will link you to the ‘edit product options’ page.

Once you find your way to the ‘edit product options’ page, you will see a list of all your product options. This list contains data fields and existing option names, option values, and any surcharges associated with them. It also has the ability for deleting options. To create new product options, fill in the set of data fields near the top of the page. Choose a name for the new option, as well as any values and surcharges.

• Option Name: The name of the option you create. Once you create it, it will appear in your product options list as a link.
• Option Values: These are the values assigned to the option name you create. They are the actual choices offered for the given option. For instance, if you have ‘Size’ as an option, the values might be ‘Small’, ‘Medium’, and ‘Large’.
• Value Surcharge: This is the additional cost you may charge customers to choose a certain option. Surcharges may be specified in whole numbers (5) or as decimals to two places (5.00, 4.99, etc.). You do not have to add surcharges.

For example, you own a clothing business and sell a variety of apparel. The clothing you sell is not made with just one type of material. All the apparel you sell is made with one of three choices: cotton, wool, or silk. You want your customers to be able to choose what material they want their clothes to be fashioned from. You will create a product option to do this. As the option name, you choose ‘Material’ and enter it into the correct field. As for option values, you would set three: cotton, wool, and silk. You decide to add a surcharge for wool and silk, as the base price advertised on your site is for cotton, and we know that wool and silk are more expensive. So, in the corresponding surcharge fields, you enter the appropriate amounts. For cotton, you would enter 0.00 to specify no surcharge. You decide to charge an extra $10.00 for wool. Enter 10.00 to do so. As for silk, well that is expensive, so you decide to charge an additional $25.00 for that. 25.00 should be entered to accomplish this. When you are finished, click on ‘Save Changes’ to save your options. This will effectively add an option called ‘Material’ to your product options list.

The example used here is precisely that, and the values and surcharges displayed are totally arbitrary. The actual number and types of options and values are unlimited. If, instead of material, you want to offer different sizes or colors, so be it. This system allows you to create
product options as unique as you want, and as you see fit.

To edit existing product options, click on the name of the one you wish to edit. It will appear in your list as a link. It will lead you to a page with another set of data fields and delete options. Most of the fields will have previously saved data, but two will be empty. To edit an existing value, simply click in the correct field and change it to what you want. To change the name of the option, click that field and enter what you want. To delete a value, check the box next to the relative values. To add a new set of values, enter the suitable option value and surcharge. When you are totally finished adding, editing, or deleting, click on the ‘Save Changes’ button.

To delete a product option on the ‘edit product option’ page, check the delete option box next to the corresponding product option. Check any and all options you wish to delete. To finalize your actions, click ‘Save Changes’.

If you created your products using the Product Upload method, you may create product options for them, as well. You must create your product options for each product using the explanation above in this section. Product options are NOT created in the CVS Template.