During the period of March 19 – March 25, European customers’ credit card statements may have indicated a transaction from an unknown merchant, “PTI Europe” or “PTI Europe Region”. This notation is a technical coding error from the credit card payment processor for our company. This error will be reversed and corrected with the proper Merchant information on their statements on or before April 1.
We apologize for any concern or inconvenience that this may have caused you.
Identifying an order as a 2Checkout order can be done by viewing the credit card statement that was used to place the order. What is displayed on the customers statement can vary slightly depending on the bank that issued the card. Normally, when a customer pays for an order by credit card, the transaction will display on their statement as the follows.
2CHECKOUT.COM*XXXXXXX 877-294-0273 (The XXXXXXX is the vendors soft descriptor.)
If a customer selects to pay by PayPal, and uses a Credit Card as the funding source the transaction, their statement will show the following:
PayPal*2CHECKOUTCO 877-294-0273
If you have any questions about a transaction you have found on your statement please contact 2Checkout directly so we can assist you.
2CO is happy to offer additional descriptor support that aids in name-recognition and provides customers with additional security in the event they encounter a problem or question regarding their purchase.
Suppliers have the option to set up a 9 character descriptor that will appear on the CC statement of your buyers. It will follow the 2CO descriptor, and also list our toll free number to call for assistance.
To set up this function:
Please note that some financial institutions may not display the soft descriptor to the customer on their credit card statement.
Now a faster, easier way to get paid – the 2CO reloadable MasterCard®.
Sign up today and receive a $10 credit on your card.
Click here to learn more.
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