To issue a partial or full refund on a recurring sale, you will need to login to your account at https://www.2checkout.com/va/. From here you can click on the “Sales” tab near the top of your account homepage and then select the “List” sub-tab. You can then click on either the sale number you wish to cancel/refund under the sale list or use the “Sale Search” form to search for an order.
To refund the entire sale, click on “Refund Sale” on the top left of the sales details page. To issue a refund for an individual installment, you will need to click on the “Refund” link listed under the refund column for the invoice. There will be an invoice entry for every installment. When issuing a refund you will be required to select a reason for the refund, enter a comment and click on submit refund. To cancel the recurring billing click on the “Stop This Recurring” link listed by the product name.
Please note: The refund option may not be displayed on a sale based on the following criteria:
- Your username does not have authorization to issue refunds (basic editing access).
- The sale is over 60 days old.
- The invoice has no balance left to refund.
- For a line item refund, the line item has already been refunded.
- For a line item refund, the line item amount is more than the
remaining balance on the invoice (this can happen on an invoice with one
line item and a coupon or on an invoice with a partial refund). - It’s an online check order that has not been deposited.
Please feel free to contact us directly for refund assistance.
If you are a customer who has a recurring service that is billed through 2Checkout.com you will wish to contact 2Checkout.com directly by clicking here.
