TUTORIAL: Tracking Funds For Credit Card Orders

This step-by-step tutorial offers a simplified description of the order process and introductory instructions on how suppliers can track their orders paid via credit card.

Step 1: The customer places an order. Both the customer and the supplier receive a confirmation of the order via email and the order details can now be viewed in the supplier’s 2Checkout.com account. An authorization hold for the funds will be placed on the customer’s account. On the order details page, the Status field will display as approved, and the Date Paid field will display as Not Yet Paid. Continue reading…

TUTORIAL: Adding Products to the Affiliate Program

Adding a product to the affiliate listing can be very beneficial to the promotion of your merchandise and/or services. Before reading this tutorial, make sure you have established at least one product under your 2Checkout account. You can get instruction on how to do this by following the tutorial regarding the creation of products here.

To add an established product to the affiliate program, first locate the product in the listing by logging into the Vendor Administration area (https://www.2checkout.com/va/) and clicking on the Products main tab. Find the product in the listing and click the Edit icon next to that specific product under the Actions column.

Continue reading…

TUTORIAL: Finding Affiliate Opportunities

This tutorial will explain how to search/browse affiliate resale opportunities, obtain the HTML for addition to your site and view your affiliate commission information. To participate in our affiliate program you must first sign up for a free affiliate account at the following url: https://www.2checkout.com/va/signup. These free accounts are only for individuals who wish to offer current vendors products to customers and earn a commission. If you wish to be a part of the affiliate program and offer your own products for others to sell then you must sign up for a full 2Checkout account. Affiliates can then sign into the account at https://www.2checkout.com/va/

Once you have logged into your account you can browse our affiliate opportunities by clicking on the ‘Affiliates’ tab on your account homepage. Here you may search affiliate resale opportunities by keyword. You can also browse the affiliate resale opportunities by product category.

Continue reading…

TUTORIAL: Creating Shipping Methods

If you plan to offer tangible products via 2Checkout you will need to create at least one shipping method.This tutorial will explain how you can create a shipping method using the new vendor administration section of your 2Checkout account. To access the shipping section of our new vendor administration panel login at the following url: https://www.2checkout.com/va/

Once you have logged in please click on the ‘Shipping’ tab.

From the shipping screen click the icon labeled ‘Add New Shipping Method’ to open the Shipping Wizard. The first screen has three sections, as described below.

Continue reading…

TUTORIAL: Creating an Invoice

The Request Invoice feature exists primarily for invoicing purposes where it may be necessary to bill for a product or service that does not have a static price, or the final sales price is unknown.

Request Invoice can also be utilized for billing for excessive server time for web hosts, or for services that need to be billed in addition to the product/pricing structure hard-coded via 2Checkout’s product listing.

You can use our Request Invoice feature to have an invoice emailed to your customer. The email will have a link to a payment form where the buyer can make payment to you. This tutorial will walk you through the invoicing process so you can successfully request a payment from a client and can be followed by logging into our new vendor administration area here.

To issue a payment request please follow these steps:

  1. Click on the Sales tab near the top of your account homepage.
  2. Click on the Request Invoice tab in the sales menu.
  3. Fill out each field on the Request For Payment page as they are listed below.
  4. Your Invoice Number- number you will use to identify the invoice.
  5. Relevant Web Site- The website that is providing the product or service. (optional)
  6. Product- You must use the drop down menu to select the product that is being ordered. (Invoices cannot be sent for recurring products so they will not display on this menu)
  7. Payment Amount- The total price of the invoice.
  8. Payor Name- The customers name.
  9. Payor Email- The customers email.
  10. Subject of Email- Message in the subject line of the email. (optional)
  11. Use the comment box to add any additional comments you wish to include in the invoice such a list of products being ordered or description of the payment. (optional)
  12. Click on the Submit Request button to send the invoice.

That’s all there is to it. Once the customer completes the order with their payment information, the sale will be logged to your account and email notification sent to you and the customer. Please note that the order will be treated as intangible and will deposit automatically. The order will not show in your mark shipping report. If the order is tangible you may send the shipping information to the customers by adding a comment to the order.

TUTORIAL: How to Refund A Sale

This tutorial will cover basic sale maintenance and will include issuing refunds and instructions on stopping/starting recurring orders. This tutorial is based on the new vendor administration area which is accessible here. Orders can either be canceled or refunded based on the status they are in. For more information on order status please visit the article “What is Order Status”.

If an order or recurring installment is in approved status it can still be canceled without the customer being charged or 2Checkout fees applied to the suppliers account. If an order is in pending or deposited status a total or partial refund can be issued to the customer. If the order was passed in using our plug and play parameters individual products and shipping charges can also be refunded by using our line item refund feature.

Continue reading…

Coming Soon: Tutorials

We are currently working on a series of illustrated step-by-step tutorials to supplement the articles in the Knowledge Base. While the Knowledge Base is a great source of information, these new tutorials will focus on the process, by presenting user-friendly step-by-step instructions. Some tutorials will present information currently available in the Knowledge Base, but others may present information previously available nowhere else.

Tutorials currently in development include:

  • Sending an Invoice
  • Sale Maintenance
  • Using the Banking Wizard
  • Setting Up Recurring Products

What other tutorials would you like to see? Please let us know in the comments.

Creating a new product

To create a new product in our system, you’ll need to first add the item to our database. The steps below should be followed in the order they are given to ensure problem-free results.

1. Login to your account using the new vendor admin here.
2. Click on the “Products” tab.
3. Click on the “Create” sub-tab.
4. You will see a screen with several fields. Below a description of each field follows.

Your Product ID (Required) - This is an internal reference number for your use. A part number, bin location or other reference that will be useful to you. This field can consist of only letters and numbers with no spaces or special characters.

Name (Required) - This is the name or title of your product. Keep this as short as possible (no more than 30 characters) or it can cause the payment page to become distorted.

Short Description - This is what your product is. We recommend you keep this short as well to keep the payment page from becoming distorted.

Long Description - This is a longer description of your product, this will not be shown during the checkout process.

Price (Required) - This is how much the customer will be charged each payment cycle. Do not include any currency symbols (like ‘$’) in this field or errors will result.

Tangible (Required) - This indicates whether or not your product is tangible. Tangible goods must be shipped in a timely manner in order for you to receive payment. Tangible goods are also subject to sales tax for Ohio customers. This field must be set correctly, if 2Checkout becomes aware you have deliberately lied about whether or not a good is tangible, your account will be suspended, and further penalties may apply. Note that if you set this field to intangible, the customer will not be charged for shipping and the option to select shipping methods will not be shown on the order page.

Weight - If you plan to use our shipping systems and will ship by weight, specify the weight here.

Handling - If there are any product-specific handling charges, they go here. These charges are above and beyond your normal shipping charges, and are only applied if this product is purchased, they are applied for each product ordered, i.e. if 3 of this product are ordered, the customer will be charged 3 times this amount. Do not use currency signs (like ‘$’) and do not use commas. Prices can be specified in whole numbers or as decimals to 2 places (example: 4.95).

Start Up Fee - This is a one time fee billed together with the first installment. This amount will be billed only once, not on a recurring basis.

Recurring (Required) - This indicates whether or not your product is a recurring product. A recurring product is one which will rebill the customer with a specified recurrence for a specified duration.

Recurrence (Required for recurring products) - This is a two-part field. The first part is a numerical field that tells us how long between billings as a number. The second box tells us the unit of time measurement, current options are; weeks, months and years. So, if you want a customer to be billed once every month, you would put in a ‘1′ in the first box, and then select ‘months’ from the second drop-down box. Note that we no longer support daily recurring billing.

Duration (Required for recurring products) - Like the last setting, this is a two-part field. The first part is a numerical field that tells us how long to continue billing as a number. The second box tells us what unit of time you are referring to. If you put in ‘6′ and then selected ‘months’ from the second drop down, your charge would automatically cease billing after 6 months. If you want to bill the customer until they or you cancel, leave the first box blank and select ‘Forever’ from the second box.

Affiliate Commission - Affiliate Commission can be specified either as an amount (in your pricing currency) or as a percentage. It is how much you want to pay other 2CO vendors who act as affiliates, re-marketing your products on their websites.

Pending URL - This is not used for recurring products/services.

Approved URL - This is the URL your customer will be returned to when the payment has been confirmed. Most credit card orders will be sent here.

5. Once you have configured the product to your satisfaction, press ‘Save Changes’ to save the product to the database.

Uploading Order Page and Purchase Page logos

Uploading vendor logos is very quick and simple with our new Vendor Administration system (https://www.2checkout.com/va/login).

To do this, please log into your vendor account through the new VA and click on the ‘Account’ tab, and then the ‘Site Management’ sub-tab. On the right side of the page you will see the ‘Your Logos’ section with a setting for both ‘Purchase’ and ‘Order Page’ logos. If you do not have a logo attached to one of these pages, you will see ‘None’ with a plus ( + ) icon underneath. If you already have a logo attached, you will see a thumbnailed version of it with the option icons to edit or delete the image.

If you do not have a logo attached, click the plus ( + ) icon to open the image upload page. Fill out the form appropriately, making sure to browse for the image you want to upload and fill out at least the ‘File Name’ field. Upon completion, click the ‘Upload Image’ button to save the image.

You have successfully uploaded and attached your logos! Clear out your browser’s cache and cookies, then make a demo sale. You should then see your logo appear on the purchase/order page.

Additionally, if you already have a logo attached and need to edit the image or its details, simply click the edit icon underneath the thumbnail. The edit icon is the one that looks like a file folder.

Attaching Images to Products in the New Vendor Admin Area

Images can be attached to products in the 2Checkout system once they have been uploaded. Images that are attached to products will appear on the built-in 2Checkout Order Page. To attach an image to a product you will first need to be sure the product is created and that the image you wish to attach to it is uploaded. Next you will want to click on the + sign that is located in the Images column of the products listing. If you see a image in this column this means that a image has already been attached to the product. To change the image you can click on the image in this column. The next screen you will see is a listing of all the images which can be attached to the product. Click on the image of your choice and the 2Checkout system will return you to the product listing with the selected image now attached to your product.

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