Most issues must be taken up with the Buyer’s bank. If the buyer does not know their password, then they will have to go through the “Forgot Password” process or contact the issuing bank. We can not offer a solution to bypass this step.

The buyer can skip the password, but this is done by using a different card to make payment. There is a link that says to click here to use a different card, which will return to the payment page to enter a different credit card.

Almost every issue with the Verified by Visa will be related to the verification. There should be a “Help” link on almost every bank’s VbV page. This “Help” link explains VbV, solutions to common issues and how to contact the appropriate bank.

VbV is a security feature offered and soon to be required by Visa for Internet transactions. Depending upon whether or not the bank offers it, a customer can associate a password with their Visa card in addition to the normal security process.

If VbV is enabled, a customer cannot complete a transaction without their password.