To meet credit card association rules, the phrase “2Checkout.com is an authorized retailer for (your business name.)” must be included and logos must be displayed in a manner that accurately represents our relationship. To help with this, we have updated our recommended graphics to include two more payment options: PayPal and FX Source.
Please see the Can I have Credit Card logos on my Site or Cart? Knowledge Base article for more approved graphics.
Most issues must be taken up with the Buyer’s bank. If the buyer does not know their password, then they will have to go through the “Forgot Password” process or contact the issuing bank. We can not offer a solution to bypass this step.
The buyer can skip the password, but this is done by using a different card to make payment. There is a link that says to click here to use a different card, which will return to the payment page to enter a different credit card.
Almost every issue with the Verified by Visa will be related to the verification. There should be a “Help” link on almost every bank’s VbV page. This “Help” link explains VbV, solutions to common issues and how to contact the appropriate bank.
If the buyer is stuck on the loading page for more than five minutes, it has to do with the issuing bank server. The issuing bank server may be performing maintenance or have an outage.
The buyer should allow 24 hours and try again and if the issue continues to contact their bank.
VbV is a security feature offered and soon to be required by Visa for Internet transactions. Depending upon whether or not the bank offers it, a customer can associate a password with their Visa card in addition to the normal security process.
If VbV is enabled, a customer cannot complete a transaction without their password.
When a VbV card is entered into the payment page, we automatically detect it as a VbV card. In turn, we will contact the Visa server. The Visa server directs us to unique pages provided by banks who support VbV.
Every bank has a different page that we will load. The VbV verification pages are not provided by 2CheckOut.
Different banks have different policies. Some banks require VbV. If a VbV password is not set, they may prompt the customer to set the password. Some banks do not require VbV or do not offer it.
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