If you are having trouble logging in, please follow the steps below:

1. Be sure that you are using the following URL to login: https://www.2checkout.com/2co/login
2. If you are logging in to the new Vendor Administration area use the following URL to login: https://www.2checkout.com/va/
3. Try using the lost password page to retrieve your password. You will need your username and the answer to your secret question. This page is located here:
   https://www.2checkout.com/2co/forgotten_password
4. If you cannot remember your secret question you can open a support ticket and we can reset your password for you.
   https://support.2co.com/deskpro/newticket.php

If you do not know the login information for your account, or are having difficulties logging in, you will need to contact us through the Help Desk or call our Customer Support Center:

Help Desk:
http://support.2co.com/deskpro/newticket.php

Customer Service Support Center:
1-877-294-0273 toll-free in U.S. & Canada
1-614-921-2450 international callers

No, 2CO does not provide virtual terminal service.

Additionally, it will be a violation of your terms of service to enter a customer’s credit card information for them. This practice, known as ‘factoring’, is prohibited by Visa/Mastercard unless specifically addressed in an individual merchant account agreement. Part of our order identification system, fraud detection service and order tracking depends on having the customer input their orders on our SSL secure order page.

2CO does not enforce a minimum or maximum on sales volume or pricing.

Other than the signup fee, all 2CO fees are applied on a per order, or per transaction, basis. Your account will stay open until you contact us and ask us to close it, even if you do not have any activity on the account for extended periods of time. We also do not penalize any account that experiences lower volumes of sales.

Additional Fraud and Risk Management protection can be utilized on high-dollar volume sales, or when an account experiences a sudden increase in sales volume without prior notification to 2CO.

We do not permit the sale of any Adult subscription services, chat, or any pornography (pictures, videos, DVDs, magazines)or sites that contain nudity. However, you can sell lingerie, adult toys and similar products with pre approval from the risk dept.

You will be required to provide extra business and personal information because some products/services are “restricted” by 2co. Contact risk@2co.com for further information.

Please see the Prohibited Products list of products and services that CANNOT be sold using 2CheckOut, Inc.

Suppliers can control their payment release to a minimal extent. Please review the Related Articles found at the end of this text for additional information about payment options.

Suppliers can specify a release level based upon payment transfer type.

The release level is a setting controlled by the Vendor that allows you to instruct us to hold funds on your account (instead of disbursing them to you) until they reach the level you have specified.

Once the account has reached this level, following the close of a payment cycle, payment will be sent by the method specified on your account.

This option can be adjusted via your Sellers’ Admin Area under “1. Bank Account & Payment Details”.

Again, this feature is limited and may not be available based upon your payment option.

—-Related Articles—-

• Is There a Reserve Policy?
• What Fees Can I Expect to Pay?
• How and When Will I Be Paid?