We will only allow the sale/transfer of accounts when it includes the sale of the “business” also. Vendors are NOT allowed to sell their 2CO account without including active sales/recurring sales. The Vendor will be asked to FAX us the request, and proof of the sale of the business for us to allow the transfer of the 2CO account.

This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.

Please fax the required documents to 614-921-2451 attn: risk

Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.

It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).

Please complete the following steps:

1. Remove all your contact and banking information.
2. Give the new Vendor the login information.
3. Have the new vendor contact Payments through the ticket system to let them know there is new banking information on the account.
4. The new vendor may then create a username and password for himself by visiting Add Usernames from the Account Homepage.

To ensure that you are not operating in Demo Mode, please completely remove any instance of demo=, demo=Y or input type=hidden name=demo value=Y.

The demo mode is also controlled by an account level setting inside of your 2Checkout account. Log into your account and access the “Look & Feel” settings and be sure you have not selected for all sales to be demo sales with the Account Demo Setting option.

When using the Demo feature for testing purposes, please be certain to clear the cookies in your browser between tests to ensure the new account settings have been applied. For more information on clearing the cookies please click here.

If you are still having problems after completing these checks, please submit a tech support ticket.

If you have not received a payment as expected, please review all of the following before contacting 2CO in regard to your claim.

>>Has Adequate Time Passed?

• Check payments are mailed first-class air mail to anywhere in the world. 2CO has no way of guaranteeing any time period for receipt due to the varying degrees of dependability of other postal services worldwide. A standard rule-of-thumb would be to permit checks fourteen (14) business days before reporting the check as lost. Please refer to the Related Articles links below for additional procedures and fees that may apply.
• Wire transfers can take between ten to twenty one business days to be completed. The length of time is dependent upon the number of inter-bank transfers that are required to move funds from our banking institution to yours. We are notified by our bank when any funds are returned as undeliverable. It is very important to make certain that wire transfer instructions are correct. Failures result in high banking fees that 2CO will transfer to you.
• ACH (direct deposit) transfers are generally completed within two to three business days. Occasional problems can be experienced with the batch transmission, but 2CO makes every attempt to minimize any delays as soon as we are notified of a problem.

>>Payments to new accounts can be delayed due to the verification process. Please refer to the appropriate Related Article for additional information on this requirement.

>>Accounts establishing within five days of the close of a pay cycle are not eligible for payment release. Please take this into consideration before reporting a problem.

—-Related Articles—-

• What is the Verifications Process?
• Where do I Set My Release Level?
• How do I tell 2Checkout.com how to make Payments to me?
• How and When Will I Be Paid?

2checkout has a demonstration online shop setup here:

>> http://www.acmeonlinebooks.com/

On this page you can see an example of a site setup using 2checkout’s easy to use Plug and Play parameters. This will allow you to test a transaction, start to finish, from the perspective of a customer.

Non-Internet sales are not supported by 2CO’s merchant account agreement.

2CO does hope to soon be able to support mail-order, telephone and facsimile sales transactions in addition to our traditional electronic commerce interface.

Buyers should enter their orders online for themselves. You can easily send an email to customers containing the order details along with a link, so the customer can enter their payment information.