2CO requires buyers to enter their orders and payment information themselves using the online interface.

This requirement does not restrict you to internet-based sales, however.

Accepting orders by telephone, facsimile or mail is acceptable as long as the payment portion of the process is done online. Please remember that vendors are not permitted to enter orders for their customers or accept credit card information as this contravenes the Credit Card Association rules that only a Merchant Account holder can collect credit card information.

You can easily send an email to customers containing the order details, along with a link, so the customer can enter their payment information.

For additional information on requesting a payment from the customer please review How Can I Send an Email to My Customer So They Can Make a Payment?

The amount of reserve, and the period of time it is held, can be adjusted either higher or lower by 2Checkout at our sole discretion.

Factors that can influence reserve levels:

• Transaction, refund and chargeback history with 2Checkout
• Transaction, refund and chargeback history with a merchant account provider ( statements required )
• Suitable business references, or other documentation, establishing a concrete business history
• The nature of the product being sold
• The time required until product fulfillment ( i.e. a one year membership ).

If you experience an increase in reserve, but feel you have adequately addressed any issues that contributed to a temporary increase in refund or chargeback utilization, simply submit a ticket requesting that your account be analyzed for a reduction in reserve.

Additionally, a staff representative will always be happy to work with you and your staff in order to provide solutions to potential problems that you may experience.

If you are using a 3rd party cart, all shipping charges should be handled in the cart prior to getting to our payment form. The shipping features in the Admin are for our Plug N Play carts and links.

The “Request Payment” feature exists primarily for invoicing purposes where it may be necessary to bill for a product or service that does not have a static price, or the final sales price is unknown.

“Request Payment” can also be utilized for billing for excessive server time for webhosts, or for services that need to be billed in addition to the product/pricing structure hard-coded via 2CO’s product listing.

You can use our Request Payment Options to have an invoice emailed to your customer. The email will have a link to a payment form where the buyer can make payment to you.

You can find information on this in the Admin under the section:
Helpful Links:
Request payment from a client. Create Invoice

That’s all there is to it. Once the customer completes the order with their payment information, the sale will be logged to your account and email notification sent to you and the customer.

An API (Application Programming Interface) is used in many different contexts in this industry. To clear this up with our service read below:

We offer a Common Gateway Interface (CGI). This means your site will need to contain an HTML form or link with cgi parameters appended which passes the correct parameters (and your customer) to our site for checkout. Passing in the Proper Parameters will result in your customer going through the rest of our checkout process (such as entering their credit card information), and after verification, a successful sale.

All parameters are discussed in detail within the Secure Admin Panel for Vendors.