Perception is Reality -

Let’s face it, the Internet makes it easy to shop. In a few minutes you can locate a number of stores that carry a product you want. You can compare products and prices easily. Gone are the days when a merchant had a captive audience of customers. Increased travel and the commercialization of the World Wide Web has seen to that.

This exposure to stores and services offered globally has both simplified and complicated something as basic as shopping and selling. There is the availability of, and constant access to, products and services consumers want. Shopping has become simple, instant, and convenient. Global competition and increased expectations of consumers has made pricing and marketing more complicated for merchants.

In a market where there are potentially limitless people selling the same product, how can an individual gain an “edge” on the competition? Continue reading…

Who is managing your online fraud protection? If you have an active 2Checkout account we’ve got your back. If you are unsure or on your own, you better read more!

According to an article published this week in The Paypers, the FBI’s Internet Crime Complaint Center (IC3) registered over 275,000 online fraud complaints in 2008…” That’s a 33 percent increase from 2007 and equal to approximately $265 million in annual losses.

World-class fraud protection is invaluable to an online business but not cheap. The labor and technical expenses associated with providing adequate protection require a significant resource commitment, especially for small businesses. However, for 2Checkout account holders, fraud protection is just one of a number of value-added features included in our turnkey e-commerce service. And sometimes it takes statistical reminders from the FBI to remind us how crucial these add-on services are to running a profitable online business.

Continue reading…

The currency used when an order is placed will effect the type of dispute notice that 2Checkout.com receives from a credit card provider.

If the order was placed in United States currency (US Dollars):

• 2Checkout.com receives notice from the credit card provider after the dispute has been completed.
• 2Checkout.com sends notification to the vendor of the chargeback and the reason for said dispute.
• The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 10 days of receiving the notification.

If the order was placed using any currency other than US Dollars:

• 2Checkout.com receives notification from the credit card provider that an account holder has initiated a dispute.
• 2Checkout.com sends notification to the vendor that a charge is currently being disputed.
• The vendor has the option to either let the dispute stand, contact the customer to resolve the dispute, or contact 2Checkout.com for assistance with challenging the dispute. If a vendor would like to challenge the dispute they need to contact 2Checkout.com’s Dispute Department within 7 days of receiving the notification.
• Once a non-US Dollar dispute has been completed, neither 2Checkout nor the vendor can challenge the dispute.

Additionally, 2Checkout.com occasionally receives notification from the credit card provider that the account holder is inquiring about a charge. On behalf of our vendors 2Checkout.com will send a copy of the receipt to the credit card provider. 2Checkout.com will also inform the vendor of the inquiry to give them the opportunity to contact the customer to resolve any possible issues that could result in a chargeback.

If there are any questions about the dispute process, please contact the Dispute Department by email at chargeback@2CO.com or by using the contact information provided here.

Suppliers who are currently choosing to be paid by wire transfer in any currency other than USD need to be aware of some potential changes in their weekly payments. To provide better service, 2Checkout.com is changing foreign currency providers for wire transfers. This transition will occur over the next few months.

What this means for your everyday business:

• No disruption in the payout of your 2Checkout payment.
• A potential change of reference information on your wire.
• A potential change in the fee charged by your bank as funds will now originate from a US bank.

Continue reading…

Payoneer will only issue a single card to one person for each 2Checkout account. There is no way to add an authorized user to the card and have another card issued for them like other credit cards. Payoneer cannot issue another identical card to a family member that is linked to the same account. If you lose your card it can be replaced by contacting Payoneer directly at support@payoneer.com.