Why when you click the confirmation button, instead of redirecting to the return URL, it redirects to a different page than I set up in the Return page?

Please make sure that the return link you set up for each product you added to our database either has NO return URL, or that it has the url you want the buyer to be passed back to assigned to it. If the one with the product is different, then it will override the one you set up in the Return page.

If all customers will be redirected to the same url, you may want to only provide the url in the Site Management page rather than at the product level.

Where can I find the 3 or 4 digit security number on my credit card?

For your safety and security, 2Checkout.com requires that you enter your card verification number, if one is available. The verification number is a 3 or 4-digit number printed on your card. If you are using a Visa, Mastercard, or Discover card, it is a 3 digit number that appears to the right of your card number (see below).


If you are using an American Express card, the verification number is a 4 digit number that appears on the front of your card, above and either on the left or right of the card number (see below)


If your card does not have a verification number, please contact your card issuing bank for assistance, or attempt the purchase with a different

Why do I get a parameter error when adding multiple buy buttons on the same page?

Each button added to the page needs to have its own opening and closing form field. This tells the browser that each form is separate, and not part of the same one.

The following correct example generated two separate buy buttons:

<form action="https://www.2checkout.com/checkout/purchase" method="post">
<input type="hidden" name="sid" value="XXXXXX" />
<input type="hidden" name="product_id" value="10" />
<input type="text" name="quantity" size="5" value="1" />
<input type="submit" name="submit" value="Buy from 2CO" />
</form><form action="https://www.2checkout.com/checkout/purchase" method="post">
<input type="hidden" name="sid" value="XXXXXX" />
<input type="hidden" name="product_id" value="10" />
<input type="text" name="quantity" size="5" value="1" />
<input type="submit" name="submit" value="Buy from 2CO" />
</form>

** Notice that there are two opening tags ( <form> ) and two closing tags ( </form> ).

Another possibility, if you are using an HTML editor, is the editor may be adding extra numbers to the parameters, thinking each identical one is part of the same form, and not a separate form. Look at the parameters in the forms, and make sure there are not extra numbers added to it.
Incorrect Example:

<form action="https://www.2checkout.com/checkout/purchase" method="post">
<input type="hidden" name="sid1" value="XXXXXX" />
<input type="hidden" name="product_id" value="10" />
<input type="text" name="quantity" size="5" value="1" />
<input type="submit" name="submit" value="Buy from 2CO" />
</form>

** Notice that the in second line from the name=”sid1″, this should always be name=”sid”

Important Note: When you are testing parameters, please be certain to clear the cookies in your browser between tests to ensure the changes you have made are applied. For more information on clearing the cookies please click here.

What Do I Need to Know About Fraud?

Internet fraud, credit card fraud, and identify theft are on the rise. 2CO combines a number of industry-leading external and internal resources to identify potentially fraudulent orders. These, in combination with your own diligence and familiarity with your consumers will go a long way toward reducing the number of fraudulent orders and charge backs experienced.

Downloadable goods experience higher rates of fraudulent activity due to the almost instantaneous access to the product purchased. Some downloadable products (such as software) experience even higher levels of fraud.

We recommend the that following actions are a part of your sales process:

  • Tangible products should not be shipped until you receive an automatic sales email notification that states the sale is PASSED.
  • Look for IPs from high-fraud countries.
  • Contact 2CO’s Fraud Dept (FRAUD@2Co.com) with any concerns or to request a representative manually review an order.
  • Be familiar with 2CO’s refund return policy and charge back procedures.
  • Link to the 2Co privacy policy.

Privacy Policy: https://www.2checkout.com/documentation/privacy.htm

Operating Regulations: https://www.2checkout.com/documentation/operating.html

Are Foreign Currencies Supported?

Yes, 2CO does support a number of non-US currencies at the time of sale for a number of our payment processes. This is a payment option that each affiliated supplier can elect to support.

Currencies that are supported:

  • US Dollars
  • Argentina Peso
  • Australian Dollars
  • Brazilian Real
  • Canadian Dollars
  • Danish Kroner
  • Euro
  • GBP-Sterlings
  • Hong Kong Dollars
  • Indian Rupee
  • Japanese Yen
  • Mexican Peso
  • New Zealand Dollars
  • Norwegian Kroner
  • South African Rand
  • Swedish Kroner
  • Swiss Francs

The reason we’ve wanted to offer multi-currency support (in addition to the requests from our vendors) is that the USD price or approximation listed is always subjected to additional conversion costs by the card issuing bank. This usually results in a higher-than-necessary charge to the customer on their bank statement.

This rate is also frozen so that if, for example, your customer requires a refund (full or partial), they are receiving the same conversion rate at that time as they did at the time of service.

Additionally, all currencies are automatically supported, but the customer experiences the conversion rate imposed by their card-issuing bank for the US Dollar sale where the currency is not supported by 2CO.

Not all payment methods are available to all currencies.  The customer will only be shown payment methods that are available for the currency that they have selected.

Can I transfer my 2CheckOut account to a different company name or Web site after signing up?

You can change your company name at any time by selecting “6. Business Contact Information.” from your Account Homepage. You can change the company name from there. Please be sure to click on the “Save Changes” button at the bottom of this screen. We ask that you provide us with a notice of any changes to the primary contact information at least 10 days in advance.

However, if you would like to update the URL as well as your company name you must contact our Risk department directly. When you sign up, we ask for your website address. Once you have specified it, it cannot be changed unless our risk staff makes this correction for you.

Please submit a support ticket to request that we make this edit for you. A fee of $19 USD may apply for this edit because we must re-verify your account and ensure that your new website complies with our terms of service.

This new policy has been implemented due to problems with vendors signing up and providing us with one URL at sign up and then later switching the URL after we have verified their account to another site which sells items that 2CO does not permit.

Note: If you made an honest typo in your URL, we will not charge you the fee. But if your website URL has completely changed, the fee will apply. 2CO, at our sole discretion, will determine what does and does not constitute a URL change.

Can my 2CheckOut account be used to sell products from multiple web sites?

The 2checkout.com license is for 1 website. You can only use your account for the web site that is registered on your account. Vendors wishing to sell products from more than 1 website would need to sign-up for additional accounts.

You can obtain additional licenses from us for your other web sites. You would sign up for a new account, pay the $49.00 USD enrollment fee, and once you’ve received the new SellerID, send in an email to risk@2co.com with your current & new IDs. We will credit the new account balance, and each additional license, the $19.00 USD discount, once we verify the accounts are all for your use.

Please note: You can not get a Referral Payment for signing up for a second account and receive a discount for the second account.

Does 2CO Accept International Suppliers or Customers?

Yes, we have an established base of international suppliers.

Additionally, affiliating with 2CO provides you instant access to a world-wide customer base. You can elect to accept sales from anywhere in the world.

What information is contained in the orders that are sent to me?

You and the customer will receive complete details of the products, prices and quantities purchased, along with any applicable shipping charges, and the total value of the purchase. The email will contain the buyer’s name, address, email address and an order number for reference. The email also contains your company’s contact and website information, so the customer may reach you.

How long does it take for an order to be processed, and what is the sequence of events that occurs after an order is placed?

When a customer makes a purchase, the dollar value of the purchase is immediately authorized against their card. A confirmation of the sale is sent, by email, to you and the customer.

Page 52 of 63« First...«5051525354»...Last »

Recent Posts from the Community:

API Beta

posted by: cliff

session destroy

posted by: rojan

Payment request

posted by: shoj
More from the community »

Spotlight Supplier

Spotlight Supplier

Sell Downloads Guide

Spotlight Product

Spotlight Product

Professional Banner Design


Popular Tags