Restriction Guidelines

A review of the site will need to be done prior to opening an account. Procedures for ‘Restricted’ accounts:

Completed Risk Form

Your return policy must agree with ours (see Operating regulations) https://www.2checkout.com/documentation/operating.html

Agree to the following: Reserve level will be 10% for initial 6 month period. Processing fees will be 7.5% + $0.55 USD.

There can be no nudity, adult DVD’s or porn links on the site. If you agree to these terms, the site has been approved and you open an account please, forward the seller ID you will receive to risk@2co.com. You will receive a risk form at this time. Please fax to 614-921-2451 attn:risk

Seminar/Conference/Event Guidelines:

The terms outlined in our Supplier Agreement and Operating Regulations are geared towards the standard purchase of goods and services, and are not readily serviceable for conferences, events and seminars. It is a requirement of the card association that goods/services be rendered at the time when the credit card is actually charged for a sale. In the case of a seminar/conference/event, the product is not supplied until well after the time in which the credit card is charged.

The Risk Management department of 2CO is prepared to allow for your conferences/seminars/events to be accepted per the “Restricted Product” guidelines of our Allowed Products list, based on the following conditions:

1. 2CO will hold-back 25% of each sale in a “reserve fund” pending verified completion of the event. The 25% hold-back will be released in 2 installments. The first installment will be released no earlier than 1 week following the event. This is required to allow the 2CO verification department ample time to verify that the event took place, and that there are no initial customer complaints. At this point 80% of the hold-back (approximately 20% of your total sales) will be released to you. The remaining funds will be released on the pay period 90 days after the completion of the verification process.For example:
   If your event is scheduled to take place on January 1st, the hold-back payout would be as follows:
   • approximately January 10th — 20% of total sales
   • approximately April 10th — remaining 5% of total sales (less refundsand chargebacks)

   Please note: Verification will NOT take place until after you inform 2CO that the event has taken place.*

2. Purchasers/attendees must be provided with some tangible evidence of purchase, such as a ticket, a certificate of registration, etc., at the point when the sale is made.
3. 2CO will require a guarantee that will protect us from the possibility of the event not taking place, or other circumstances that may result in large numbers of cancellations or refunds of funds that we would have paid out to you before the conference/event takes place. This should be a written statement, signed by the account holder, specifically stating 2Checkout bears no responsibility for reimbursement of ticket costs for which the vendor has already been paid in the case of canceled events.
4. 2CO will also require a completed copy of the Risk Form, a record of your business history, as well as documentation of a previous event (you may submit a newspaper posting, copy of a brochure, etc.) faxed to 614-921-2451 ATTN: Risk.

If you agree to these conditions, please respond with the requested paperwork and completed Risk Form.

Q & A: New Legal Documents

• When do I need to confirm my acceptance? The deadline for document review and agreement is MAY 1st, 2006. If you do not review and agree to these new terms and documents by MAY 1, 2006, 2CO will, unfortunately, discontinue your product sales until you are able to read the documents, review them and accept.
• How can you find the documents? Log into your account homepage and click on the link text. Please read and click on the AGREE button. — What if I need hard copies of these documents? If for some reason you need a hard copy that has been signed by 2Checkout.com, use the Ticketing system to make a request. Documents will be mailed to you.
• What if I don’t agree to the new documents? If the new terms and documents are not accepted BY JULY 1st, 2006, then 2CO will assume that you do not find these terms acceptable and will temporarily disable your account.
• Can I reinstate service if I miss the deadline? 2CO hopes to avoid any of loss of sales during this period, and recommends that acceptance by May 1 will prevent this. However, if you miss the July 1 deadline and find your account has been disabled, you can re-enable your account and reinstate your payments by logging into your account and agreeing to the new Terms of Service.
• What are some of the new benefits? Two examples of the changes under the new contracts include changes to the Dispute Policy and to “Mark Orders Shipped.” Dispute Policy Changes and Benefits In the new version of the Operating Regulations, you’ll find that the dispute policy is different. This is great news for vendors and provides a measure of protection for shoppers. In 2006 2CO will not convey, and the vendor has no liability for, extra charges if a dispute reason is “fraud.” For more information on how the new Dispute Policy will work, read the entire article.

  Mark Orders Shipped Changes and Benefits

  To keep online shoppers coming back, accurate order information is crucial. We want our customer care department to be able to answer customer calls for order shipping status– It’s a service benefits vendors and that customers expect. To better meet your needs and the needs of the customers, we will begin to require that all tangible orders be marked “shipped” and to have updated tracking and shipping information. This allows our customer care department to answer shipping questions for the customer immediately, at any time day or night, and ensures increased customer satisfaction. It also means you will not need to be contacted for routine inquiries.

  If you are not sure how to use the Marked as Shipped section of the Administration panel, please go to How Do I Mark Orders As Shipped for more information– and remember, you’ll want to do this before May 1st, 2006.

You can mark your orders as shipped by following these steps:

1. Log into your 2Checkout account.
2. Click on the “Shipping” tab, then click on “Mark As Shipped” subcategory.
3. Locate the unshipped order in the unshipped sales list or use the unshipped sales search tool.
4. Confirm that the shipping method is correct
5. Enter in the tracking number (or other text, if this does not apply).
6. Choose to notify the customer or not.
7. Add comments, if you like.
8. Click the “Mark shipped” button.

Please note that if your products are not defined as tangible (many custom/third party carts do not define products as tangible), you are not currently required to mark orders as shipped.

You are able to upload a CSV file with your product information to our Version 2 database. Your CSV file must be in a specific format and all lines must be correct in order for the upload to be successful. If there is an error with the upload, our system will give you an error message stating which lines do not follow the proper format.

To upload a CSV file with your products, you will need to click on option 4 (set up products) from your account homepage. Next you will want to select the “Upload New Products” link located in the upper right corner of your computer screen. Simply browse your computer for the correct CSV file and select the upload button.

If you have any troubles with the upload, please use the following links to troubleshoot and set up your CSV file.

Here is a template:
https://www.2checkout.com/downloads/product_upload_template.csv

Here are instructions that explain the format:
https://www.2checkout.com/2co/admin/product_upload?instruct=1