Exactly What Happens When Someone Makes A Purchase?

The shopping process is very simple from the customer’s perspective, but a great deal happens behind the scenes. For example:

A customer visits a Web site, selects a product, then advances to the checkout portion of the process.

At this point, a customer on a 2CO-affiliated site advances to an SSL-encrypted order page, which guarantees the security of their personal and payment information.

Once the customer enters and submits the information, 2CO’s processes immediately perform an authorization. The processes verify that the information submitted is in the correct format, and that the funds required for the sale are available.

If the information is inaccurate, or funds are not available, the sale will be declined and the customer notified as to the reason (if an appropriate code is provided by the cardholder’s bank).

If, however, the information is correct and funds are available, the customer is either sent to a final 2CO page or returned to the return URL that you have specified during setup.

Additionally, a sales confirmation email is sent to you and to the customer, alerting you to the completion of the sale.

The order details can now be viewed in the supplier’s 2Checkout.com account. An authorization hold for the funds has been placed on the customer’s account. On the order details page, the Status field will display as approved, and the Date Paid field will display as Not Yet Paid.

Within the first 24 hours the order will go through Fraud review and supplier is notified of the results via email when the fraud review completes. Assuming the order passes the fraud review, one of two things will happen. If the product was configured as tangible and the supplier is using 2Checkout’s Plug n Play cart, the supplier will then need to mark the order as shipped in their account (after physically shipping the order, of course). If the product is intangible or the supplier is using a third party cart, the order will not need to be marked shipped and the funds will automatically be transferred to 2Checkout.com. On the order details page, the Status field will display as pending, and the Date Paid field will display as Not Yet Paid.

Within 24 hours of being marked as shipped, the funds for the order are received by 2Checkout.com and the Status field will display as Deposited and the Date Paid field will display as Pending. The funds for the order are now deposited in the suppliers account and are added to their weekly payment cycle. Once the supplier is paid for sale the Status field on the order details page will continue to display as Deposited and the Date Paid field will display the date the payment was sent to the supplier by 2Checkout.com.

Does 2CheckOut’s software track the number of each product that I have in inventory?

No, it is your responsibility to keep track of your inventory. Future releases may accommodate this feature. If you run out, or discontinue the sale of a product, it should be disabled in our system and links to it should be removed from your site. You may be able to find a 3rd Party Shopping Cart that can meet your needs.
http://www.2checkout.com/community/blog/category/knowledge-base/tech-support/3rd-party-carts/recommended-carts/

Do customers automatically receive a message confirming that an order was shipped?

Yes. When you indicate an order has been shipped in the admin area, the buyer is automatically notified. This option can be turned off if it is not needed.

What is a Chargeback?

A chargeback is a forced refund from a bank/credit card provider. It occurs when an account holder decides to formally dispute a charge on their account. Chargebacks occur on less than 1% of all 2Checkout.com transactions. According to credit card association rules, Internet merchants must accept chargebacks as part of the normal risk of doing business on the Internet.

The amount of disputes you experience will vary according to the type of products you sell. Products that will experience a higher degree of chargebacks are intangible and products that appeal to children, teenagers, and single adults. Products that will experience a lower amount of chargebacks are tangible products and products purchased primarily by professionals and families.

Do I Need An SSL Server?

No, you do not need an SSL server in order to integrate your site with 2CO.

All payment transactions take place on the 2CO SSL server.

How can I help to reduce the number of customer disputes?

  • Be sure that customers are completely familiar with your delivery process. If you are shipping expensive items, use a package service that provides proof of delivery. There will always be some customers out there who falsely claim that a package was not received (and occasionally there will be packages that truly are lost or stolen). Since you bear the responsibility for those losses, you should take care not to put large amounts of money at risk.
  • Respond to 2Checkout.com’s requests for information promptly.
  • Make customers aware that 2Checkout.com is your authorized reseller. A link to our ticket system or a list of the phone number for our customer care center can be posted on your website.
  • Thoroughly describe your offering, show photos, and disclose any important limitations. Ensuring the customer’s expectations match what arrives in the mail will save you and the customer time, money and aggravation.
  • Respond to customer requests for assistance promptly. If an issue can not be resolved to the customer’s satisfaction offer them a partial or full refund.
  • Manually review all incoming orders for fraud. If you have any suspicions about an order, please contact our Fraud Department at fraud@2co.com for assistance.
  • To ensure that they wanted to place multiple orders, contact all customers placing more than one order within a short amount of time.
  • If you are selling a product/service that entails multiple billings, make sure that the customer is fully aware of the future billings and your cancellation policy.

Can I have extra fields on the form?

Most of our Vendors that need extra details about the buyer usually have the buyer sent back to a form on their site after the sale. This way, the buyer could send all extra details directly to them.

You can use the Purchase Machine section of our developers.2Checkout area to see how you can pass custom parameters through the purchase routine.

Can I edit the email confirmation?

The e-mail confirmation is not optional or customizable. You can however add additional information to the email by passing it in with the merchant_order_id parameter (50 characters max). You can also send your own e-mail in addition to ours, and/or pass the buyer back to an information page on your site after the purchase.

Can I use 2CO w/ a Yahoo Store?

As far as we know, you cannot use our services with a Yahoo! store because of the way they have choosen to set up their payment processing gateway. We are not compatible with their gateway services at this point in time.

You may be able to find a 3rd Party Shopping Cart that can meet your needs.
http://www.2checkout.com/community/blog/category/knowledge-base/tech-support/3rd-party-carts/recommended-carts/

What Do Customers See On Their Statement?

2CO is happy to offer additional descriptor support that aids in name-recognition and provides customers with additional security in the event they encounter a problem or question regarding their purchase.

Suppliers have the option to set up a 9 character descriptor that will appear on the CC statement of your buyers. It will follow the 2CO descriptor, and also list our toll free number to call for assistance.

To set up this function:

  1. Login to the Suppliers’ Admin Area;
  2. Select on “2. Additional Site Information”;
  3. Make the desired changes to the soft descriptor;
  4. Click save.

Please note that some financial institutions may not display the soft descriptor to the customer on their credit card statement.

Page 53 of 63« First...«5152535455»...Last »

Recent Posts from the Community:

API Beta

posted by: cliff

session destroy

posted by: rojan

Payment request

posted by: shoj
More from the community »

Spotlight Supplier

Spotlight Supplier

Sell Downloads Guide

Spotlight Product

Spotlight Product

Professional Banner Design


Popular Tags