We will only allow the sale/transfer of accounts when it includes the sale of the “business” also. Vendors are NOT allowed to sell their 2CO account without including active sales/recurring sales. The Vendor will be asked to FAX us the request, and proof of the sale of the business for us to allow the transfer of the 2CO account.

This document is to list contact information from both parties. It is to state that all funds/customer base/issues are included in the sale. The new owner will be responsible for any negative balance once the account details have been changed.

Please fax the required documents to 614-921-2451 attn: risk

Account status is to be downgraded until we receive the documents, they have been reviewed and approved by the Risk Department.

It is important that you do the transfer of information 2-3 days following the end of a payment period (after your payment has been
issued).

Please complete the following steps:

1. Remove all your contact and banking information.
2. Give the new Vendor the login information.
3. Have the new vendor contact Payments through the ticket system to let them know there is new banking information on the account.
4. The new vendor may then create a username and password for himself by visiting Add Usernames from the Account Homepage.

2CO does not provide Merchant Accounts.

2CO acts as a reseller of your products/services that allows customers to make purchases via various payment methods. These payment methods include credit cards, debit cards, electronic checks, PayPal and Pay Later. 2CO acts much like a Department Store that sells products produced by thousands of manufacturers.

For additional information about 2CO and the supplier relationship, please visit “Our Policies“.

If your current credit card is going to expire, or you have canceled your credit card, it will be necessary for you to wait and receive a notice from us informing you that your credit card is failing to bill. Once you receive this notification, a link will be included. You may click on the link to update your credit card information. Your order will not be canceled and you will receive a reminder notice every 7 days.

If you are requesting to update your credit card information to a different card, it will be necessary for you to contact us directly at 1-877-294-0273, so that we may obtain further information from you.

As a part of our service, all orders placed by a consumer are subjected to an
automated fraud screening routine. This routine automatically examines each and every order placed. Suspect orders are reviewed by a trained member of our loss prevention team. These orders are canceled if they are fraudulent. Orders that are not obviously fraudulent but are suspect are put in an “On Hold” status and are reviewed further.

If you are having trouble logging in, please follow the steps below:

1. Be sure that you are using the following URL to login: https://www.2checkout.com/va/
2. Try using the lost password page to retrieve your password. You will need your username and the answer to your secret question. This page is located here:
   https://www.2checkout.com/2co/forgotten_password
3. If you cannot remember your secret question you can open a support ticket and we can reset your password for you.
   https://support.2co.com/deskpro/newticket.php

If you do not know the login information for your account, or are having difficulties logging in, you will need to contact us through the Help Desk or call our Customer Support Center:

Help Desk:
http://support.2co.com/deskpro/newticket.php

Customer Service Support Center:
1-877-294-0273 toll-free in U.S. & Canada
1-614-921-2450 international callers
0871 284 4844 UK and Northern Ireland