The main username of your account can not be changed, but you can change the password of the main user and create multiple users for your account. To change the password of the main user you will need to log into the Classic Sellers Area (V2) as the main user and select the “Change” option next to “Change Password” under the “Other Links” menu. To change the password of the main user in the new Vendors Administration area you will log in using this url: https://www.2checkout.com/va/ After you have logged in you will then click the Account tab on the homepage. On the Account page you will click the User Management tab. On the User Management page click the Change Password link under User Management.

Please note: When creating usernames and passwords for your account the following rules will apply.

Username: Must be 6 to 32 characters in length and can include letters, numbers and other characters, @, &, %, etc., but can’t contain the following characters: < or >. The username must also be available. If a username has been used by another supplier, or if a username has been used and deleted from your account, you will be unable to use that username.

Password: Must be 6 to 32 characters in length, with characters from at least two of the follow classes:
- lower case letter
- upper case character
- number
- symbol (except ” ‘ [ ] { } < > )

If you do not know the login information for your account, you will need to contact us through the Help Desk or call our Customer Support Center 24 hours a day:

Help Desk:
http://support.2co.com/deskpro/newticket.php

Customer Service Support Center:
1-877-294-0273 toll-free in U.S. & Canada
1-614-921-2450 international callers
0871 284 4844 UK and Northern Ireland

To create a new user for your account you will need to select the “Create” option next to “Add Usernames” under the “Helpful Links” menu on your account homepage.

We do not allow Vendors to phone/fax in batches or submit them by mail. Our system is not set up to handle transactions, or facilitate settlement of funds, in such a manner.

The release level is a setting controlled by the Vendor that allows you to instruct us to hold funds on your account (instead of disbursing them to you) until they reach the specified level. Once the account has reached this level, payment will be sent by the method specified on your account. This option can be set up in the Admin under Account – Bank Account.

The minimum release level for a wire transfer, either in currency or USD, is $300 USD.

The minimum release level for a check payment is $100 USD.

The set minimum that will be paid out via ACH is $10 USD.

The minimum release level for a Payoneer payment is $20.00 USD.

2CO currently accepts the following credit cards:

• VISA
• MasterCard
• American Express
• Discover/Novus
• Diners Club
• JCB

All derivatives of these brands are also supported.

2CO will also accept:*

• PayPal Express Checkout
• PayPal Pay Later
• PIN Debit

* Some payment options may not be compatible with all business models. If any of these are not compatible with your business model, please send your request to Tech Support via our Support Ticket System.

ORDERING A SINGLE PRODUCT VS. ORDERING MULTIPLE PRODUCTS WITH DIRECT RETURN (YES):

The order process works in the following manner when direct return is set to “Yes“.

1. If no approved URL has been specified in your vendor account, the customers order will end at the 2checkout order confirmation screen. The vendor is then responsible for supplying the customer with the product.
2. If a single product is ordered, the direct return feature will return the customer to your specified return URL. This is only true if you have specified a return URL at the product section or the look and feel section of your account. The assigned URL’s at the product level will always override the URL’s set up at the look and feel section of your account. 2A. If multiple products are ordered, the direct return feature will work exactly the same as if a customer orders a single product. This is only true if you have specified a return URL in the look and feel section of your account.
3. If the customer orders a single product and you have specified the return URL at the product level, the customer will be returned to the URL indicated at the product level. 3A. If multiple products are ordered and you have set up approved URLs at the product level, the order process ends at the 2checkout confirmation order page. At this page, there will be a “click here” link that is created for each product ordered on that page. The “click here” link will direct the customer to the approved URL for that product.

   Since the customer ordered multiple products, this page will not close until it is manually closed by the customer. This way the customer will receive all the downloads or will be forwarded to all the correct URLs to receive their downloads.

**Useful Info

To add an approved URL to the look and feel section of your account, you can click on “settings” under the “helpful links” section of your account homepage.

To add a approved URL to each of your products, you will need to click on option 4 (set up products) of your account homepage. You will then need to click on the “edit” link for the product you need to add the approved URL to. There will be a field to input your approved URL. Simply add your approved URL and click on the save changes button.