Customers using our services to place their order will input their billing information on our secure payment page, all orders must be placed online by the customer. 2Checkout accepts customer orders via PIN Debit, Visa, MasterCard, Discover, American Express, Diners Club, JCB and debit cards with the Visa and MasterCard logo. Customers may also elect to use the PayPal, or PayPal Pay Later payment options. Please note: The PIN Debit, PayPal, PayPal and Pay Later options will not be available in all currencies. You can place a demo order using our services by visiting the following address:
How does the customer make the payment?
December 30th, 2006, by: knowledgebaseWhere do my sales show in my admin page?
December 30th, 2006, by: knowledgebaseYour most recent sales will be listed on your account homepage. You may also search for sales on the account homepage. To view all of the orders on the account, click the “Sales” tab on your account homepage and then click the “View” tab on the Sales page. You are able to view 20, 50 or 100 sales per page depending on the display you choose. The new Vendors Administration Area provides you with more search options, such as customer phone number and product ID. It also provides more functionality in the options that already exist. You will be able to search with limited information in the Customer Name, Customer Email and Customer Phone number fields. When searching using these fields, you may search with a minimum of three consecutive characters. Example: If a customer provided an email address of test@2Checkout.com, a supplier could locate the order by using the email search and entering test, or 2Checkout. You will still be able to search by a date range and to search for declined recurring orders.
Why is My Payment Still Pending?
December 30th, 2006, by: knowledgebaseThe term “pending” means that the buyer’s card was charged and the funds are sitting on your account. The funds are scheduled to be processed and released to you at the next payment processing (sales are pending payment to you). This does not mean the credit card has not been verified yet, since all sales are verified in real time.
Why am I not receiving sales emails?
December 30th, 2006, by: knowledgebaseThe email notifications are Auto Sent. There has been no trouble with our Auto Sender. Unfortunately, many SMTP servers have anti-Spam filters on them that search out certain words (Sale, Selling, Sold, !!) and then deem that mail as Spam.
If you aren’t receiving sales emails you may want to create a new user that can also receive your confirmation emails to ensure the issue isn’t with the email address you had previously provided.
After you have logged in you will need to click the Account tab on the home page and then click the User Management sub-tab on the Account page. On the User Management page, click the Create Username link on the right side of the page. You will then fill in all the fields on the Create Username page and click the Create Username button at the bottom of the page. After you have created the new username, you will be directed to the Edit User page and you will be able to select the users access level and the email subscriptions for the new user. Please be certain the email address on the new username is from a different domain that that on the original username. If one email address receives the confirmation and the other doesn’t that will confirm that it is a problem with the email account.
Does 2checkout support affiliate accounts?
December 30th, 2006, by: knowledgebase2Checkout provides our suppliers with an integrated affiliate system where your affiliates can resell your products and the affiliate commissions are payed out by 2Checkout. For more information please visit our article on our integrated affiliate system.
We also provide you with the option to use your own third party affiliate script that works off of a hidden image tag. When using a third party affiliate script 2Checkout does not payout your affiliate commissions. Please visit this article for instructions on using a third party affiliate script.
What if my credit card does not have a CVV2 code on the back?
December 30th, 2006, by: knowledgebaseIf your card does not have a verification number, please contact your card issuing bank for assistance, or attempt the purchase with a different card.
How do I insert HTML code into Front Page?
December 30th, 2006, by: knowledgebaseInsert HTML in the Normal pane.
When you edit a page in the Normal pane, you can insert HTML by using an HTML Markup component. The HTML you insert is added by using a Microsoft FrontPage web component that protects code that FrontPage might not recognize.
Important! FrontPage does not verify the text or HTML you type for correctness, or reformat it when the page is saved!
On the Insert menu, click Web Component.
In the left pane, click Advanced Controls.
In the right pane, double-click HTML.
Type the plain text or HTML you want to insert.
Note: If you click Reveal Tags on the View menu, or if Show All is selected, the inserted text or HTML appears as an HTML Markup icon. The inserted text or HTML, however, will appear as intended on the Preview tab, or when a site visitor views the page.
Why am I getting “The sale has been rejected” even when passing demo=Y ?
December 30th, 2006, by: knowledgebaseThe likely cause is that a banned credit card is being used for a demo transaction. Demo transactions are still sent through parts of our fraud system, and will therefore get caught with this error. Make sure you are not using all 1’s for the credit card number and also make sure that it does not begin with ‘411′. Using sequential numbers can also cause this error to occur, such as using 123456789. A safe one to use for testing is ‘597910143452349′ or any other random number that fits the above criteria while still consisting of 15 or 16 digits.
How do I stop or refund a recurring sale?
December 30th, 2006, by: knowledgebaseTo issue a partial or full refund on a recurring sale, you will need to login to your account at https://www.2checkout.com/va/. From here you can click on the “Sales” tab near the top of your account homepage and then select the “List” sub-tab. You can then click on either the sale number you wish to cancel/refund under the sale list or use the “Sale Search” form to search for an order.
To refund the entire sale, click on “Refund Sale” on the top left of the sales details page. To issue a refund for an individual installment, you will need to click on the “Refund” link listed under the refund column for the invoice. There will be an invoice entry for every installment. When issuing a refund you will be required to select a reason for the refund, enter a comment and click on submit refund. To cancel the recurring billing click on the “Stop This Recurring” link listed by the product name.
Please note: The refund option may not be displayed on a sale based on the following criteria:
- Your username does not have authorization to issue refunds (basic editing access).
- The sale is over 60 days old.
- The invoice has no balance left to refund.
- For a line item refund, the line item has already been refunded.
- For a line item refund, the line item amount is more than the
remaining balance on the invoice (this can happen on an invoice with one
line item and a coupon or on an invoice with a partial refund). - It’s an online check order that has not been deposited.
Please feel free to contact us directly for refund assistance.
If you are a customer who has a recurring service that is billed through 2Checkout.com you will wish to contact 2Checkout.com directly by clicking here.
Can I Set Up a New Account With Funds From An Existing Account?
December 30th, 2006, by: knowledgebaseYes, you can utilize funds on account with 2CO to pay the account establishment fee for a second account.
Please follow these instructions when utilizing this payment option:
1. Go to the “Start Selling” link located on http://www.2checkout.com.
2. Complete the required information, but choose the “Mail in Your Check” option located at the the top of step 2 of the signup process.
3. When the signup is completed, send an email to sales@2checkout.com with the SellerIDs (old and new).
Step 3 is VERY important, as our Fraud Department will likely terminate the new account for fraudulent payment information without prompt notification to our Sales Department.