One of my customer asked for a full refund more than a week after service being delivered, saying it is not what they paid for, even though the sales page is advertising exactly what has been delivered. The service was delivered the next day after customer placed the order. I opened a support ticket asking 2CO Help Desk that how can I deal with this, I also told the Help desk that I can provide the proof of service being delivered. In response to my ticket I was suggested to contact the customer in order to try to resolve the matter.

I sent an email to the customer inquiring the reason why they want a full refund. After not receiving a response to my email for 2 days, I left a sale comment on the respective purchase, asking customer to respond to my email. I left the sale comment on 1st November and on 6th Nov the customer asked for a refund again saying they would involve the bank if a refund was not issued and 2CO’s team suggested me to refund the sale in order to avoid chargeback. I told them that I need to know the reason why customer is asking for a refund because the service was provided in full on time. I also told them that I can provide a proof that the service was delivered. But ignoring my request and ignoring the fact that the service was delivered and I offered to provide a proof, 2CO’s team issued a refund anyway. First thing I want to ask is why I had to refund the sale even after providing the service (the order was processed exactly as it was promised) and it was not even a product. The second thing I want to ask is how can I stop this customer from buying anything from me in future.

Does 2CO accept Visa Prepaid Debit Card? Recently, IPKO, a telecom company from Kosovo has started a joint project with Reifeissen Bank, offering to all their clients the possibility to get such cards. It is to be expected that soon there will be about half a million clients with IPKO/Visa card (www.ipkocard.com).

I am interested to sell books online dedicated for this market through 2CO. Is this combination possible: Visa Prepaid Debit Card – 2Checkout – KOSOVO market?

Hello!
I am interested in setting up an account with 2CO, however I need the ability to be able to compute total price based on selections that the customer makes in either a text field or check box. For example (this is just a hypothetical), if I am selling rocks at $500 for the first pound, and $400 for each additional pound, the customer would need to be able to enter the number of pounds of rocks he would like to purchase, and the price calculator would calculate the total automatically based on a simple formula that I input.

I was wondering if 2CO cart has this ability to do this, such as multiply, divide, add, and subtratct (like a price calculator). And if not, do you happen to know of a cart that can?

Many thanks for any information you can provide.

-Davide

Hi,
1)I am currently running a Drupal e-commerce site with 2CO payment module turn on. I need to make a few test/trial transaction, what should i do? I am new to 2CO, please provide some guide/help on this.
2)If i want to set up an account in 2CO in order to handle my online payment. What should i do?
3)I am from Malaysia. I need to know after 2CO have transact and settle my client payment, how can i withdraw my money. I accept US dollar from my client. But will 2CO convert the payment currencies(US Dollar) to my local currencies(Ringgit Malaysia)?
4)If my product price is RM4000++~RM9000++ (USD1000++~USD2000++), after the client have made the payment, can i withdraw the money from my account at once? What should i do if this is not permitted?(Withdraw the amount money in multiple times?)
5)What is the maximum limit of each transaction?(Please stated in detail)
Any help is appreciated. Thanks.

If I have one 2CO account for mu site (selling books) can I use the same account for selling newspaper from my other site? It is the same publisher but two sites.

Thanks