We sell both tangible and intangible products, so we set up each product by ticking the corresponding YES or NO space.

We understand that if we set up a product with YES it is tangible. Then the intangible alternative should not appear in the purchase form. And it always is displayed.

This situation [both alternatives at the same time] generates hundreds of emails from customers asking whether they can download a product when it is not so.

PLEASE HELP: What must we do to get that the form only shows the “intangible” alternative or the “tangible” one. The present display would be correct is the same product could be purchased with two alternatives, which is not our present case.

THANKS FOR YOUR ANSWER.