Dear 2CO team,

During the last 2-3 days we have no emails from you. No messages about new orders, no messages about failed recurring orders etc. However we have both new sales and declined recurring orders.

Your domain name is in all possible white lists on our mail server and we do not have problens getting emails from 100’s of other companies.

Do you have any problems with your mail server now? Are you black listed at some ’spamcop’?

Thanks.

Hi guys,

When a customer updates his billing info you show him a form with 2 [Search For Order] buttons. There are 2 problems:

1. You do not accept non-USA ZIP codes. Why?! We have lots of customers from other countries (there are about 200 countries, by the way) and all of them have troubles using this form.

You have to either accept all ZIP codes or create a separate form for non-US customers and ask them for some other info like phone number etc.

2. There are 2 buttons and lots of customers do not understand which one to click. Some of them fill in ZIP code at the bottom and click the upper button instead of the lower one. And, yes, even USA customers do this. They are native english speakers and they can not fight their way thru the form.

Consider splitting this form to left and right forms at least, or leave 1 button only, or do something else to make the process easier.

And PLEASE test it on some group of PC novice.

Thanks.

Hello,

We are trying to integrate our billing system with your notification system (INS) and having a problem. We can not find item counts.

For example, there is an order:
5 hats, $50 each and 3 belts $40 each.
Total: $370

What parameter of INS will tell us how many hats and how many belts were sold?

Thank you.

Hello,

When 2CO charge a recurring order it sends “Your 2CO Recurring Sale” email to a customer. But it does not write the product name in this email. As a result lots of customers cancel the orders as they can not identify the payment.

Yes, 2CO writes our company name after “Items Billed Today:” words. But our company name is not an “item”!

When will you fox this? Or it is possible to change somewhere in the control panel?

We lose money because of those strange email texts. Don’t you know?

Hello,

When we stop recurring billing of an order, 2CO system sends a message to the customer and the vendor. The subject of the message is “Recurring purchase cancelled.”

It is bad, because the customer thinks his order is cancelled. We have had lots of such cases. To avoid panic 2CO must send a message “Recurring billing stopped.”

We asked to do this several times. We heard something like “Thank you for your suggestion”.

Now we need to know EXACT deadline. When will it be implemented?!