Hi,
Seems like 2CO recently started automatically changing customer’s currency based on the country (IP). Please stop that (or make a per-account option NOT to) as we all know what your exchange rates are like.
My account has prices set in USD. Customer should be charged in USD unless he/she EXPLICITLY changes his/her currency into EUR, don’t change it for him/her automatically!
An example: customer should have been charged $468. He will be paying with PayPal and his PayPal account is in USD. But because 2CO automatically changed his currency into EUR (what the customer failed to notice) he was charged based on two lousy conversion rates (2CO changed $468 to EUR then PayPal changed his USD funds into EUR as well) and was charged $34 more than he should have been.
So, my request is – don’t change customer’s currency automatically (or provide a setting where we can turn this off for our account). If the prices are in USD the customer should be charged in USD unless he/she explicitly changes the currency to something else.
Thank you!