public » Vendors

Sale refunded after service being delivered completely and in time.

sfimt — Sat, 07 Nov 2009 13:56:28 +0000

One of my customer asked for a full refund more than a week after service being delivered, saying it is not what they paid for, even though the sales page is advertising exactly what has been delivered. The service was delivered the next day after customer placed the order. I opened a support ticket asking 2CO Help Desk that how can I deal with this, I also told the Help desk that I can provide the proof of service being delivered. In response to my ticket I was suggested to contact the customer in order to try to resolve the matter.

I sent an email to the customer inquiring the reason why they want a full refund. After not receiving a response to my email for 2 days, I left a sale comment on the respective purchase, asking customer to respond to my email. I left the sale comment on 1st November and on 6th Nov the customer asked for a refund again saying they would involve the bank if a refund was not issued and 2CO’s team suggested me to refund the sale in order to avoid chargeback. I told them that I need to know the reason why customer is asking for a refund because the service was provided in full on time. I also told them that I can provide a proof that the service was delivered. But ignoring my request and ignoring the fact that the service was delivered and I offered to provide a proof, 2CO’s team issued a refund anyway. First thing I want to ask is why I had to refund the sale even after providing the service (the order was processed exactly as it was promised) and it was not even a product. The second thing I want to ask is how can I stop this customer from buying anything from me in future.

Notifications not received

starcom — Sat, 24 Oct 2009 16:22:12 +0000

I have asked about this problem by opening a support ticket already. but nobody is there to help properly. The staff just tells how to enable notifications from my account, And I did the same several times. But I still do not receive the notification emails of payments and order status. Now I just received an order when I was offline and after several hours, I do not know the order status therefore I cannot process the order at my end nor and provide the service to the customer.

I checked the spam box already, and this is something wrong with my account.

staff is not responding – sale refunded even I declined the refund request

starcom — Thu, 08 Oct 2009 09:04:35 +0000

A customer purchases the script, makes payment, 2checkout routine says “Click here to access your goods” whereas on our website, we have mentioned clearly that it takes 6 to 12 hours for an order to be verified and processed. The client does not understand this thing 2CO to refund however he already had the order verified and the files were sent to him already.

Staff contacted me and I provided all the proofs of delivery and declined the refund request by the client. The staff member agreed saying he will decline but see, they have refunded the sale without my knowledge.

WHO WILL COMPENSATE FOR THIS? I NEED THAT MONEY BACK, WE ALREADY SENT THE FILES TO THE CLIENTS.

Account Pending why??

mytrinbagoconcierge — Mon, 05 Oct 2009 16:08:27 +0000

Why is my account pending. And what must be done so I can start selling!?? Vendor #1390107
Thank you.

How to add another website to my existing account?

stantyan — Thu, 01 Oct 2009 20:58:33 +0000

People,

I am a vendor. I’ve set an account and everywhere I wrote one website. Then I got another website through which I plan to sell a product too. How to solve this issue? Or should I set up another account for the second website?

ever bother to ask the vendor before processing refunds

starcom — Sat, 26 Sep 2009 09:05:01 +0000

Does 2CO fraud dept people ever bother to ask before processing the refunds?

Our hosting sales were refunded without asking us. We already received Order reviewed email with passed status for the sale and therefore our hosting site processed the order, registered the domain for the client and setup hosting also. Everything was done, then after a few days, a man in Fraud dept thinks the sale was fraudulent and refunded the whole order to the client at his own decision. What does it mean? does he not care to ask the vendor before doing that?

Who will compensate the fee we paid for the client’s services?

Logo on Order Page

easyflv — Tue, 08 Sep 2009 07:31:45 +0000

I am selling single items with 2CO for 3 years now. With the new version, I have uploaded my logos for Order and Purchase, but they never show up on the pages. I use the normal checkout and not the 1 page checkout. Is there a way my company logo can be shown on the checkout page?

Not happy with 2Checkout Fraud Check department!

onlyscript — Sun, 23 Aug 2009 05:02:58 +0000

Hi!

I am not happy with 2Checkout fraud check department from last few months ! During last few month I received more than 2 chargeback and many fraud ordered!

And this all order are pass using 2Checkout fraud check team ! Every time they send message “PASSED: Please ship the following orders” !!!

I loose money just because this !

And during last few days I inform them that some of ordered saws like fraud so, please check again… And on their first message they just reply me “I apologize for the delay in response to your inquiry. Sales 4118553589 and 4118836724 have passed the fraud review on 21-Aug-2009. I hope that this information was helpful to you.” and close ticket ! If I process this 2 orders than I loose more $600+ money ! But I re-open ticket for the same than only they call party and found that this orders are fraud !!!

I am selling digital goods and if some one found charge back than I loose all money because no shipping proof ! Also 2checkout charge $15 for chargeback claim solution !!!

Means first they not check or verify all orders carefully and if chargeback claim they also charge $15 !

Its very bad… NOT HAPPY WITH 2CHECKOUT FRAUD CHECK DEPARTMENT…

Hope reading this they check all orders carefully and seller get less fraud orders …

Regards

Issue with Payoneer card

alexxger — Wed, 19 Aug 2009 13:28:24 +0000

I ordered the payoneer card by regular mail about 1 month ago and have not received it yet. When I started to realize that there are really no chances for me to get it by regular mail, I contacted Payoneer support team and asked them to issue a new card and ship it ASAP by FedEx. They charged 120$ from my Payoneer account and in about 2-3 days I was notified that my card had been issued and that I should wait for an email from Payoneer with the FedEx tracking number. However, it’s already 2 weeks that have passed by and I still have not received any updates in regards to the tracking number. I already sent few emails to the Payoneer support team and contacted them on Live Chat Support few times (including 2 times today). Unfortunately none of them there could explain me where my card is now and when I would get it. I asked if it was shipped already and did not receive any reply. They just say they don’t know about the status. When I asked for the telephone numbers of their executive management or shipment department they did not reply as well. I also asked if there is any way for me to get refunded or at least withdraw the available funds to the Payoneer card of my frined but it turns out that it’s impossible.

Can anyone comment on this?

fraud

barrywalls — Thu, 23 Jul 2009 02:49:02 +0000

A sale was stopped due to fraud but the info was delivered. Can I clear this sale. Also, what does CB mean in a fraud review?