Hi

Need help to go to law against 2co.com
I’m from Russia

2co.com says they give my clients their money back but none of them got them – after 40 days are gone!
thanks
Vlad
zakharov@svitonline.com

that’s how this s..t started
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Continue reading…

Our company Lapigems Gem Company has been selling online for many years and have used 2CO for most of them however recently a string of issues has us considering whether to continue using you. The latest issue is to do with exchange rates. We used to sell a great deal of products to the UK market but have noticed a huge drop in sales to there. We then starting receiving complaints from our regular clients based there telling us that they were feeling ripped off by the exchange rate we used. We did some investigating and realised that if a client from the UK orders on our site (which is priced in US$) when they get to the 2CO payment page the currency is changed by default to sterling (I presume based on their IP address). The rate you use is so bad that most have moved to our competitors. We then realised after some checking that this is the reason we have experienced such a drop in business from the UK. I would imagine it might account for the same problem in other countries from which we used to receive numerous orders. It is incredibly presumptious of you to switch currencies by default on us. Our products are high value so exchange rates play a big part in the buying decision and although it is possible for the client to convert back to US dollars by clicking on the US flag most don’t think to do so and simply do not order. Surely you should have the courtesy to charge the client in the same currency we have sold the item for and by extension sealed a contract of sale with the client? If the client then opts to switch the currency themselves then they may do so. When it comes down to losing large amounts of business as a result of this it seriously makes us think of switching to a different payment solution and I am sure we can’t be the only ones. If you check out 5 year long record with your company and the volume of sales we have put through you I am sure you would rather we didn’t so I am sincerely hoping for a quick and satisfactory solution from you. Please treat it with some urgency as we cannot afford to continue losing business in our key markets.

Hi guys,

I was wondering guys whether you have some information on the expected release date for checkout in international languages. We thought it would be by the end of August.

Thank you

Regards

simo

Hi !

After 1 month I get my Payoneer Card and I updated my 2CO profile as per 2CO team reply…

But now I don’t why 2CO take too much time to release my payment to Payoneer !

And also every time when I contact 2CO support team or live Chat team they reply me diff. diff. ans !

I contact Ashley, Lorena, Kim and Live chat team kcreamer.

First Lorena confirm my account update and reply on 30th Aug 2008 that “I see that you’ve updated your banking information. I will notify the correct department to have them notate this.”

After this reply I get message on 2nd Sep from Kim that “Have you received and activated the card?” !!! (I already give this card activation details in my first ticket)

So, again I said Kim that YES I activated my card so, pls process my payment…

And Kim reply me “I apologize for the confusion. The status on your account has been updated. Payments release on Thursdays provided the pending balance is above the release level and no other issues are pending on the account.”

But when I check today (on Friday) that still 2CO didn’t release fund to my card so, I contact Live help team and chat with “kcreamer” and again same ! I get reply “I did find this notation on your account please be advised: when supplier responds to confirm PLEASE SEND AN EMAIL TO PAYMENTS TO REQUESTING STATUS S CHANGE SO PAYMENT MAY BE RELEASED…” !!!!

Can I know whats going on at 2CO ???

Can I get perfect reply and my fund fast release in my Payoneer card ?

Waiting for prompt reply from 2CO team members ….

Regards,

Siddharth

Hi,
can I set a currency in a 2co buy link for spp ? So when customer click the buy link, he gets to your page and see the price in specified currency ?

Cordially,
Brakkar