At todays press conference, Medison confirmed that shipping is not included in the price and that it’s extra. UPS will handle the delivery and charge for the delivery directly from the customer. Shipping cost will vary over the world.
What is 2CO’s view on this? In your supplier terms I remember that I read that suppliers wasn’t allowed to charge for shipping afterwards, and especially not when not stating the exact ammount?
29 Comments »
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And a related question. If there is a brick in the packet, will you not only refund the full amount paid to you, but also the extra shipping cost that could be more than the product itself to some countries? As you are the resposible seller like you have said your self?
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Oh, and it could be good with actual sources:
”Datorerna skeppas till Holland, och Medison betalar aktuell moms. Frakt ingÃ¥r INTE i priset, och UPS som ska sköta leveranserna i Sverige kommer att ta betalt för denna i efterhand av beställaren (antagligen vid själva levaransen).
PÃ¥ pÃ¥pekandet att den infon inte syntes vid beställningen pÃ¥ 2CO blev svaret ”jaha?, men vi skriver ju det pÃ¥ vÃ¥r sida”. Inte direkt förtroendeingivande – jag Ã¥terkommer till detaljerna i vad som sades om leveranser om moms senare.”
http://www.cint.se/debatt/ShowPostFlat.aspx?PostID=62603
”Under presskonferensen framkom att frakt inte ingÃ¥r i priset som uppgetts för datorn.”
http://www.idg.se/2.1085/1.115309
Oh, and in that article you can also read Medisons CEO’s plans to run for prime minister in sweden some day! Translate your self if you want, or read our site where we sum it up in english – http://www.medisonscam.info
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I will also quote myself. Information taken directly from the press conference audio recording, statement doen by Valdi, CEO of Medison:
”In total contrast to what 2CO says, Medison says that they are the sellers and only using 2CO as a payment provider. They claim that contract is between the consumers and Medison Europe Limited and NOT 2CO.”
Could I please have a comment on these issues 2CO?
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Shipping COD is an acceptable practice and certainly not in violation of our TOS.
The ”charging extra” provision was designed to prohibit vendor suppliers from citing one cost for shipment and then attempting to bill more at a later date.
Any product warranties or guarantees on the product are definitely between the consumer and Medison. This is also a common business practice (if you buy a washer/dryer from a retail store your warranty is generally still with the product’s manufacturer).
Our TOS dictates the relationship and those are the terms Medison agreed to when the account was established. 2Checkout.com includes transaction processing as part of our total menu of services and that includes the reseller provisions. Medison may have been looking for payment processing but he obtained that service along with the balance of the services 2Checkout provides. I believe his potential customers are happy that 2Checkout is a part of the process.
This article is the most accurate representation of 2Checkout’s role –
http://crave.cnet.com/8301-1_105-9749768-1.html
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Oops. Forgot a question:
2Checkout will only be able to refund the transaction price that was presented to the consumer at the time of sale.
Shipping expenses will not be able to be reimbursed via 2Checkout.com.
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In UK consumer law the contract is between the customer and the retailer, not the manufacturer.
Therefore, your statement about Medison being the sole provider of warranties and support as per consumer law does not apply to the United Kingdom where this product can also be supplied to.
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So 2Checkout don’t have any problem working together with a company that doesn’t provide any information at all on what the shipping cost would be? Especially when the shipping cost will be very high in relation to the product, and that there is a extremely big risk that the product is a scam, and that the customer in that way could lose more money than the actual product was from the start?
Doesn’t the fact that it actually says free shipping when going trough YOUR order process change anything?
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The user’s agreement and the TOS utilize US law as the basis for all contractual arangements. There is a difference between the sale contract and a warranty issue. 2Checkout cannot refund money it hasn’t collected and COD costs that do not appear as part of the purchase transaction are not covered by our user’s agreement.
We’re definitely working with Medison to clarify the shipping issues. You’ll see more information made available as it becomes available.
Anyone who is not happy with the information provided or costs available to them has the ability to cancel their order. I believe that all of the PR and momentum that this product received caught Medison off guard and that all aspects of the process may not have been fleshed out as well as they possible could have. Again, this is definitely an instance where better communications with 2Checkout staff could have resulted in many of these issues having been answered before they were even asked. It also originally appeared as if the product was for domestic customers only.
We’re still here, monitoring the situation closely and committed to ensuring that the customer does receive the product that they expect to receive at a cost they can afford.
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are 2co saying that although there is no mention of shipping costs being cod in the order process that it is allowed?
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The ”charging extra” provision was designed to prohibit vendor suppliers from citing one cost for shipment and then attempting to bill more at a later date.
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I emailed medison on 27/07/07 asking for clarification about the charging extra provision and asked about shipping to the UK.Still awaiting a reply.
In my opinion i feel that 2co should put a block on accepting further orders untill these matters have been clarified.
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Sorry, I’m not feeling that I’m getting trough here:
So basically, you are saying that buyers that trusted the information provided on YOUR site when checking out, and not reading this forum every day, will get a nice suprise when they get the ”product”? It just isn’t your problem that people that orders this laptop because they can’t afford a better one from a trustworthy seller will have to pay more than they were informed about from your side? Seems really strange to me, but if that’s your answer I will gladly publish it on my blog that is read by thousands of potential buyers and sellers!
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http://www.medisonscam.info/2007/08/2checkoutcom-not-checking-out.html
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Get REAL, and get OVER this shipping thing! If you BUY from EBay or any US on-line store (including Wal-Mart, Sears, Drugstore.com) you pay shipping! If the seller has a RETAIL store in the state you ship to, they must collect the Sales Tax too.
This deal is a PRE-ORDER FOR $150 and the final charge to YOUR credit card will include the aforementioned (additional) charges if they apply!
You are getting one GREAT DEAL (if it is real) so hush up!
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Get REAL, and get OVER this shipping thing! If you BUY from EBay or any US on-line store (including Wal-Mart, Sears, Drugstore.com) you pay shipping! If the seller has a RETAIL store in the state you ship to, they must collect the Sales Tax too.
This deal is a PRE-ORDER FOR $150 and the final charge to YOUR credit card will include the aforementioned (additional) charges if they apply!
You are getting one GREAT DEAL (if it is real) so hush up!
and with the above mentiond retailers you are aware of the shipping charges etc befor you complete youre purchase. Some of us would like to kno the final charges befor they are charged to our credit card.
(You are getting one GREAT DEAL (if it is real) so hush up) maybe you dont have a credit limit unlike some people if thats the case then maybe you should, to quote you ”hush up”
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If the customer receives the order and they need to pay for delivery, then they are welcome to refuse delivery and receive a full refund from 2Checkout. I realize that the site did not state that there are any delivery charges. I personally don’t like that the supplier did not state up front that there are shipping charges, but if I was getting that laptop for $150 I would still be happy to pay a little extra in shipping.
I agree with Kristin that Medison was likely caught off guard with the large amount of publicity and the resulting orders. But there is a difference between scamming people and making a mistake. If Medison mistakenly thought they’d only get orders in Scandinavia and offered free shipping as a result, we want to get to the bottom of it. (Please note that when you place an order for the laptop, there is only one choice for shipping and it is called Scandinavia.)
As the reseller, it is important for us to find out what is really going on. We need to weigh facts, not invent theories. We are working with this situation to make it beneficial for everyone.
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thenisse:
First of all, thank you for all of your efforts in following this situation and trying to clarify issues as they arise.
That said, 2Checkout has a very high level of confidence that this is *not* a scam and we will be meeting with Medison IN PERSON to examine the product and to discuss issues that have been created by the sheer volume of unexpected international (non-Scandinavian) sales.
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Now I have a question. I ordered one of these and not knowing the shipping method since it wasn’t listed correctly chose my APO address for delivery which can only be reached by USPS. Even my other shipping address has no way of being charged for COD’s, even if I was willing to pay for shipping after the fact, how is this going to work?
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The press here in Sweden has already been able to examine the ”product”. It’s a Clevo-produced computer with Czech keyboard and scratched off serial number, just so you know what you will see
As you might understand, this only arised more questions than answers.
Anyway, thanks for the updated info on shipping, I will update my blog accordingly.
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Just posted a clarification on the blog with some new info: http://www.medisonscam.info/2007/08/even-more-about-shipping-and-2co.html hope I put the information out right!
A new question: How do you feel about the information that Medison is concidering the option of charging for the extra shipping in advance?
Edit: Also you might be interested to read these two english articles about the press conference since you still have beliefs in Medison: http://www.idg.se/2.1085/1.115391 http://www.idg.se/2.1085/1.115388
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Shipping was clearly stated to be included in the $150 price. Any change constitutes ”bait and switch” and will be be met with a swift chargeback and any attempt at COD will also be refused! This is a matter of principle!
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http://www.medisonscam.info/2007/08/medisons-shipping-company-cancels.html
”IDG/PC För Alla” now writes that they have contacted the CEO of EMEA Services that is stated on http://www.medisoncelebrity.com/ as their shipping partner. They say that they only have had initial talks with Medison, but now has canceled the partnership completely. This is due to ”Commercial reasons”. PC För Alla has tried to contact Valdi for a comment, but has been unable to reach him.
http://www.idg.se/2.1085/1.115657
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Julie 2CO Staff said ”If the customer receives the order and they need to pay for delivery, then they are welcome to refuse delivery and receive a full refund from 2Checkout.” Does that mean Medison will bear the shipping charges and I will be safe?
Kristin 2CO Staff said ”That said, 2Checkout has a very high level of confidence that this is *not* a scam and we will be meeting with Medison IN PERSON to examine …” Thanks for your effort, where can we get the info about what you talked with Medison ? Will you publish the results of your examination somewhere? Or you will let us know anly when somebody asks a question?
Thanks.
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Sant I don’t know if they will tell us anything since they haven’t responded to my question from a week ago about the shipping issue for my order.
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sant & rtusing, I apologize for the delay. 2CO is keeping a close eye on this issue and, as previously stated, will share information as it becomes available.
We will answer the questions we can, however some shipping questions may be better addressed to Medison directly.
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Well, isn’t that a great answer! Shouldn’t you know that Medison doesn’t answer any questions at all eiter trough phone, e-mail or their own form? I guess that’s just good business practice?
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I sent in my questions to Medison as you suggest, lets see if Medison responds. I tend to agree with thenisse in that it seems that no one at 2CO knows what is going on and Medison doesn’t seem to respond to anyone not even their so called partners.
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Well, Well, Well, seems like everyone is a little mad over this whole thing, one I can not really understand.
1. Its a 150 dollar laptop with pretty decent specs, a good price if you ask me.
2. Paying for shipping and handling, bad buisness practice, but lets face it, you have the option to back out now if it bothers you that much.
3. In my opinion, it is not 2CO job to do YOUR background research, while I must admit they have been extremely pro-active with this one.
So in the end, if you are not happy with whats going on, just cancel your order!
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I agree if everything works out it is a great deal, but asking legitimate questions is not wrong. In the process of doing research I think it is good to ask the questions we are seeing here. At this point no one knows if we actually have to pay for shipping because no one has told us the results of the discussions 2CO had with Medison. Pro-active would be to let us know the results of the discussions they had with Medison about the shipping issues that have been brought up and not leaving everyone in limbo. And as the seller of this product (we purchased through 2CO) they should be able to provide their customers with these answers. I reserve the right to ask these questions since I do expect to receive a product and to know at the time of purchase what the total cost is, not at some later date as yet to be determined.
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I’m not worried about Medison. I’m not worried about 2CO. I’m not worried about my $164.72 CDN. It’s plain that 2CO is NOT a scammer and they have my back. There is still feasabilty in all of this. To this point.
However, there’s no freaking way a laptop is going to get shipped from anywhere near Brazil or Taiwan or Sweden or the Czech Republic to Toronto for less than $100+ CDN extra. What about import duties into Canada? What about Canadian GSTax?
That extra $100+ is still quite possible at this point because NOBODY’S SAYING ANYTHING.
Before a laptop makes a round trip (refused) and I have to fight for a refund, would someone at 2CO please formulate a policy for Canadian shipments (ie. who pays for what and what needs remittance) and calculate these charges PRIOR to shipping and ASK ME WHAT I WANT TO DO FIRST.
You have my email address. This would make me calm.
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If the laptop is shipping to Canada, will you get a French keyboard layout or a US keyboard layout?
How do you know if your laptop will be delivered with a European 220V AC plug, a US 11OV AC plug or even a UK AC plug?