Thank you very much for all the follow ups on my last post regarding our complaint about exchange rates. However, the problem is still out there. I am sure your rates are competitive if you say so however, it still doesn’t address the original problem. We are still unhappy that you are arbitrarily changing the currency of sale on us by default. If we bill our client in US dollars we expect you to. The option to change to the currency of their country is presented and buyers can choose to use it but it is both confusing and wrong to make it a default setting. We are still very keen to have our cart set in such a way that the client is always billed in US dollars regardless of their location, wheras now the default setting is to change the currency to the location of the buyer based on their IP address. You are welcome to leave the flags on the top of the screen as an option which the client may opt to use but we do not want the currency to change by default.

Having it this way will also negate any risk of the client being unhappy if we need to refund as the bill and refund will be in the same currency and it will be their card issuer who has to answer those questions.

The bottom line is that if we continue to lose clients in markets outside the USA because your system changes currency on them by default, making them uncomfortable, then the attractiveness of your product begins to wane.

Can this be changed?

tanzanite