Once the customer is transferred to 2Checkout.com, he/she gets onto Cart Review order page which comes out scrambled,the lines are moved to the right.
PLEASE, FIX this ASAP.
This problem occurs while using Firefox, Opera and IE.
Guys, DO something - I have 12 orders gap again, surely because of this, who is going to make an order when they see this mess in your pyment first page.
4 Comments »
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Hello pdats, I have reviewed your website and I can see what you are seeing. I will report this to our developers but I can provide some suggestions to fix this issue right away.
You are passing a very long value for cart_order_id. It is about 42 numbers and letters with no spaces in the string. Because this long string has no spaces it is causing some elements on the page to be pushed over and the string is overlapping a few places as well.
I will definitely report this issue but I would recommend that you either shorten the string you are submitting as the cart_order_id value, or you break the string up with a few spaces to ensure it can wrap to the next line. This string is a random set of numbers and letters which is not something the customers will understand. If this value is used to identify the cart and cannot be shortened, you may want to pass this value in under a different parameter. By doing this the value is hidden from the customer and still passed back to your approved URL to identify the customer after the sale. You can then pass the cart_order_id as something small and understandable, such as “PDATopsoft Order”, and bypass the issue of the string breaking the format of the checkout page.
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I’ve moved this thread to the Feature Requests category.
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Our string is the same as before - when there was NO such a problem, the 2 Checkout Cart Review page looked just fine. I will, however, look into “long string” issue.
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fixed the string.