public

Sale refunded after service being delivered completely and in time.

sfimt — Sat, 07 Nov 2009 13:56:28 +0000

One of my customer asked for a full refund more than a week after service being delivered, saying it is not what they paid for, even though the sales page is advertising exactly what has been delivered. The service was delivered the next day after customer placed the order. I opened a support ticket asking 2CO Help Desk that how can I deal with this, I also told the Help desk that I can provide the proof of service being delivered. In response to my ticket I was suggested to contact the customer in order to try to resolve the matter.

I sent an email to the customer inquiring the reason why they want a full refund. After not receiving a response to my email for 2 days, I left a sale comment on the respective purchase, asking customer to respond to my email. I left the sale comment on 1st November and on 6th Nov the customer asked for a refund again saying they would involve the bank if a refund was not issued and 2CO’s team suggested me to refund the sale in order to avoid chargeback. I told them that I need to know the reason why customer is asking for a refund because the service was provided in full on time. I also told them that I can provide a proof that the service was delivered. But ignoring my request and ignoring the fact that the service was delivered and I offered to provide a proof, 2CO’s team issued a refund anyway. First thing I want to ask is why I had to refund the sale even after providing the service (the order was processed exactly as it was promised) and it was not even a product. The second thing I want to ask is how can I stop this customer from buying anything from me in future.

Once for all: allow us to set product price in any currency !!

brakkar — Sat, 07 Nov 2009 11:47:00 +0000

Hi,
I had good experience with using 2co since over 2 years, but there is a BASIC feature i’m missing, and i’m starting to look at alternatives.

I brought this up already, but see no change.

Ok, please, PLEASE implement the ability to set a price for a product in another currency than account currency only.

Currently, I, and probably many others are missing a lot of sales, because of this inability.

I’m selling a product for 49.95 brazilian real.
How am I supposed to advertise this price on my web site’s product page ?
Customer will NEVER see this price, because you only allow us to set price in account currency (USD in my case). So depending on dollar / brazilian real rate, customer may see on the 2co page, 48.56 brazilian real, or even 51.21 brazilian real…. do you think a customer will purchase a product advertised at a price, and billed at another, possibly higher ? I WON’T !! This doesn’t look serious.

Allow us to specify the price in any supported currency. Then, in the background, you convert it in account currency for processing, but we must have control over both price and currency for each product, to control what we show to our clients.

So in the product setup page from the admin, you should let us specify a price AND a currency.

All other credit card processor, such as paypal, worldpay and all the other, allow this.
It’s time that you do, because right now, I simply can’t display a purchase price in a supported currency, because it won’t match the price on 2co buy page.

This is a MAJOR problem, and I hope it will be resolved soon.

Visa Prepaid Debit Card

alkimisti — Fri, 06 Nov 2009 23:23:44 +0000

Does 2CO accept Visa Prepaid Debit Card? Recently, IPKO, a telecom company from Kosovo has started a joint project with Reifeissen Bank, offering to all their clients the possibility to get such cards. It is to be expected that soon there will be about half a million clients with IPKO/Visa card (www.ipkocard.com).

I am interested to sell books online dedicated for this market through 2CO. Is this combination possible: Visa Prepaid Debit Card – 2Checkout – KOSOVO market?

No sales record in my 2CO vendor account.

nsybs86 — Fri, 06 Nov 2009 09:50:48 +0000

Hi,
i have just sign up a new account with 2CO. I have develop a Drupal e-commerce site with Ubercart module turn on. I have also installed 2CO payment module in my Drupal site. Before i migrate my site to live production site, i have make a few trial/test transaction by using a fake visa card(trial) = 4111111111111111 and cvv = 111. I have successfully make a purchase in my site which i receive a e-mail from 2checkout.com, however, when i sign in to my vendor account to check the fake/trial purchase that i have made just now, i can’t locate any sales/order in my account. Does the fake purchase also need to be queue in as normal purchase transaction?
Any help is appreciated. Thanks.

Does 2CO shopping cart have a “price calculator”?

risingsuns — Fri, 06 Nov 2009 03:51:08 +0000

Hello!
I am interested in setting up an account with 2CO, however I need the ability to be able to compute total price based on selections that the customer makes in either a text field or check box. For example (this is just a hypothetical), if I am selling rocks at $500 for the first pound, and $400 for each additional pound, the customer would need to be able to enter the number of pounds of rocks he would like to purchase, and the price calculator would calculate the total automatically based on a simple formula that I input.

I was wondering if 2CO cart has this ability to do this, such as multiply, divide, add, and subtratct (like a price calculator). And if not, do you happen to know of a cart that can?

Many thanks for any information you can provide.

-Davide

invoice in swiss franc

richipy — Thu, 05 Nov 2009 15:53:53 +0000

Hi,

Can I send an invoice in Swiss Francs????

If so. Tell me how to do it.

Getting started with 2CO !

nsybs86 — Thu, 05 Nov 2009 04:34:57 +0000

Hi,
1)I am currently running a Drupal e-commerce site with 2CO payment module turn on. I need to make a few test/trial transaction, what should i do? I am new to 2CO, please provide some guide/help on this.
2)If i want to set up an account in 2CO in order to handle my online payment. What should i do?
3)I am from Malaysia. I need to know after 2CO have transact and settle my client payment, how can i withdraw my money. I accept US dollar from my client. But will 2CO convert the payment currencies(US Dollar) to my local currencies(Ringgit Malaysia)?
4)If my product price is RM4000++~RM9000++ (USD1000++~USD2000++), after the client have made the payment, can i withdraw the money from my account at once? What should i do if this is not permitted?(Withdraw the amount money in multiple times?)
5)What is the maximum limit of each transaction?(Please stated in detail)
Any help is appreciated. Thanks.

How to make a test/trial credit card transaction in 2CO?

nsybs86 — Thu, 05 Nov 2009 03:03:18 +0000

Hi,
I am currently running a drupal e-commerce site with 2CO payment module turn on, i need to make a test/trial transaction, can someone explain the steps/instruction of making the test transaction?
Do i need a test account for this?
Any help will be appreciated. Thanks

One account, two sites?

homeart — Wed, 04 Nov 2009 11:43:30 +0000

If I have one 2CO account for mu site (selling books) can I use the same account for selling newspaper from my other site? It is the same publisher but two sites.

Thanks

Approval URL – How to stop it from Cloaking

surfacewatch — Wed, 04 Nov 2009 06:20:33 +0000

Hi there,

I’ve got my 2CO account all setup and the approved / pending urls setup, however its cloaking my return page.

I want it to push the user back to the page on my url. How can i do this?

Regards
André