Didn’t pay attention to refunds behavior but today got strange situation.
Customer purchased 2 same items by accident. Price was $99 X 2 = $198. One of items was refunded immediately (5 minutes after purchase). Actual sum of purchase was $99. After deal became “deposited” account balance raised for $83. In other words – service fee for this deal was $16 (slightly more than 16%). As if sum was $198 – not $99.
16% service fee is way more than pointed in terms of service (7% as I remember). Is it just “interface glitch” or service fee really apply for full sum of deal no matter if part of it was refunded?
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Let me explain. The sale only billed $99 and fees were only taken for $99 not $198. $5.90 was fees charged. that is $5.45 plus $0.45. however 5% reserve is from the original amount. that will be returned in 90 days.
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Yes – I understand that math. Just site’s interface shown $83 increment (that was the only deal during day and it was easy to trace) – not $88 as expected. So I’m confused.
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In reviewing the payments screen for your account I had found that the fee amount for this order is displayed correctly in your account.
The sales total listed in the pending payment in the account will be the total amount of the sales at the time of purchase. If a refund was issued on an order, the original order total will be listed, rather than the amount the customer was actually billed for the order.
A refund of $99.00 for the sale is listed under refunds, but you were only charged fees for the amount the customer was billed on the sale, $99.00, rather than for the original sales total of $198.00.