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Account is closed

June 24th, 2009, by: eng152

Hey
I saw similar threads, But I didn’t get any solution. When I try to login my account, It said “Account 1353486 has been closed”. There were funds to release tomorrow. My questions are..
1. Will 2co release my funds tomorrow even they closed my account?

2. Am I eligible to get back my account?

3. Why they didn’t warn me to see if I make mistake?

4. I contacted with risk department and want a proper answer to solve this happen.

Thanks

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4 Comments »

# Comment by bscarpino 2CO Staff
2009-06-25 08:23:16

Hello,

I’ve reviewed the information you have provided. Because you are requesting details about a specific vendor account we cannot continue this discussion in the public forum. If you are able, please call the Risk Department for more information (1-614-921-2450 x192). You can also send us an email (RISK@2CO.com) with your specific questions. If you are going to email us, be certain to send your message from the primary account holder’s email address. I apologize for the inconvenience, but please understand that our Privacy Policy exists for your protection.

-Brian
2Checkout.com Risk Department

 
 
# Comment by eng152
2009-06-25 19:51:12

I contacted with them , there was a no positive answer. But how I get my funds. Please answer this.

 
 
# Comment by tarcher 2CO Staff
2009-06-25 20:44:02

Greetings,

Please refer to my most recent response to your ticket submission.

Sincerely,
Tim Archer
Risk Analyst

 
 
# Comment by eng152
2009-06-29 23:27:02

Hello Tim,
Thanks for giving a fast respond regarding this, I’ll await 3 moths for final review. Hope that I’ll get a positive action to release my funds in september.
Thanks
Rukshan

 
 
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