Can someone from 2co management possibly help us?

Our ticket is here: https://support.2co.com/deskpro/view.php?ticketref=7467-FHLX-9902

We have been given the runaround by 2co chargeback staff for months and even directly – and quite obviously – lied to.

2co didn’t pursue a chargeback as we had asked them to, then requested proof that we had actually responded asking them to do so. We have sent in the requested email proof numerous times by email, and also linked to it in zip form in our help ticket.

Problem solved, right?

Instead, for several months now, 2co staff have repeatedly tried to close our ticket and blow us off, or simply ignored it.

We have had to open several other tickets simply to ask for help with our first ticket!

At one point we were even lied to and bizarrely told the emails we supplied were for another order when very clearly they weren’t at all.

And still we are being lied to and told we haven’t supplied an email dated before Mar. 24th even though our 1st email is dated 21 days earlier, Mar. 3rd, only 4 days after the chargeback notice!

In an email from “L.F.” of 2co she wrote:

>>>we told you if you could show us that you contacted us with in 10 days of the notification, we would give you back the funds for this order. So far you have not sent us that proof. Everything you have sent us shows the email we sent you on February 27, 2009 and then you responding to us on March 24th, 2009

>>>The only thing we are asking is for you to show us that you sent an email to either —-@2co.com [i.e., "L.F."], —–@2co.com or chargebacks@2co.com (ticket system) about this order before March 24, 2009. Without that, we will not be reversing the funds for this order and this issue is closed.

Amazingly, “L.F.” and other staff continue to ignore the very proof asked for, which we have referred them to perhaps 10-20 times now.

After ignoring this proof via email then lying about the zip download of all our emails together, we even emailed and posted in the help ticket an unignorable direct download link for the first email response only (again, dated dated Mar. 3rd, 4 days after the chargeback notice).

We have referred them to it in several emails and linked to it in our last 3 help ticket responses.

And yet still the proof they are asking for is being ignored and we are told instead that we haven’t supplied it and they try to close our ticket again!

Infuriating! The direct link to it is in the help ticket 3 times!!! All they need to do is look at it!

We have done exactly as requested from the beginning, including sending in the proof asked for, and are completely flummoxed by the bizarre and unethical treatment we are receiving from 2co chargeback staff on what is such a simple matter.

We have always received otherwise good service from 2co and we know 2co management policy is not to lie to good customers and mess with them like this for months.

We are currently unable to get honest help on this from 2co. Another 30 help ticket posts and emails with the same people will not help. Therefore, can you please help 2co keep their word and honor and refer this ticket to a senior manager so as to resolve this simple matter easily?

Thank you.