Does anybody at 2CO have ANY idea when these products are shipping? I have asked twice through tickets and get nothing but 2CO forwarding my requests to an unresponsive vendor.
What happened to this mystery deadline that was imposed on Medison?
I am NOT going away on this. I want an answer NOW.
Do not mollify or patronize me. Get facts or give this up!
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Feng Shui Products
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As previously stated, there is no delivery date. This vendor’s account has been suspended. Orders have been refunded, if funds were withdrawn. If no funds were withdrawn, the authorizations have dropped off.
Anyone who placed an order that did not have funds withdrawn has two options:
1. Do nothing and be contacted, if an when the product becomes available, to be given the option to have your order reauthorized.
2. Contact 2CO to request your order be canceled. This will remove the possibility of being contacted, if and when the product becomes available.
You may want to read my summary in a previous post for more information:
http://www.2checkout.com/community/support/topic.php?id=356&page=2&replies=50#post-1624
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*sigh*
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cliff,
So in other words, you keep a list of contact information to the folks that ordered the Medison, but unless each customer is contact individually and gives renewed approval, the situation now is the same as if all customers had never placed an order in the first place. Correct?
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”I am NOT going away on this. I want an answer NOW.
Do not mollify or patronize me. Get facts or give this up!”
Wow! What a spoiled brat!
Its funny.. I wrote Medison and received an answer within a few hours. But then, I did ASK for information. I didn’t demand or throw a tantrum.
Although I would like my laptop yesterday, I’m willing to be patient and not act like a six year old.
Dear Karel,
Thank you for writing to us.
Sure there’s hope, we haven’t thrown in the towel!
Due to the overwhelming response we received, the delivery has been delayed.
We hope that you will be able to bear with us, we are working very hard to deliver the orders.
At this time we can’t give a precise date for the delivery but we do ask you to be patient.
We are doing our very best to expedite the orders.
You can check your order status any time you like at:
https://www.2checkout.com/2co/customer_order/
We hope that you are satisfied with this reply, please don’t hesitate to contact us if there are
any other questions.
Best Regards,
Medison / Christina
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Mind your manners. I didn’t insult you, did I?
What do you suggest then? I’ve asked nicely a couple of times through their ticket system and they just pass on the enquiry. Then nodody gets back to me. Nobody. So yelling’s something I haven’t tried yet.
I am assuming at this point that absolutely nothing is going to be delivered. Ever. But I DO believe that there is now an ulterior motive for 2CO just not chucking all of this.
2CO have two choices at this point, just like they’ve given me. Cancel my order at their end or see that the product I’ve ordered gets shipped as we have contracted. There is still a contract between seller and buyer here. All 2CO has to do is cancel my order from their end and they’re off the hook.
And they haven’t and I’m going to bitch as much as I please.
Cliff has simply typed ”as previously stated…” and then cut and pasted a previous trite reply. It doesn’t wash. None of this does. Something smells bad and I’m not letting go until somebody admits they f***d up.
Got it, Nightwater?
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nightwalker,
You say ”Although I would like my laptop yesterday, I’m willing to be patient”.
It is of no relevance to 2checkout, but I’m curious and probably others as well.
Considering that the deliveries have been delayed indefinitely from the promised 4-6 weeks, and that there are serious questions as to the FCC approvals of the laptop, how long would you say that your patience will last? 6 months?
How long are you willing to wait for delivery?
Personally, I am considering throwing in the towel if the laptops haven’t been delivered 3 months after my order. I can only imagine the horror of support response times if the original delivery takes 3 months.
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Hi: Does anyone have Medison’s Email address. I would like to get comformation from Christina myself. I placed my order on Aug 1st and am willing to wait for a few months without getting all bent out of shape. If anyone would like to Email me direct it is rmasnj44@optonline.net. Thanks people.
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Nightwalker:
WOuld you please email me a copy of the reply you received from Medison? I mean a complete copy, headers and all. I’m curious about the servers they’re using…
cudgelc AT aim.com
Thanks!
Oh, BTW: I’ve received confirmation from all of the ’educational institutions’ Medison claims to have worked with: they all deny ever being associated with the company! (I asked politely and it helps that one of my email addresses ends in .edu!)
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Here. Email them yourself.
info@medisoncelebrity.com
I had no trouble getting a reply.
Yes. I’m willing to wait as long as it takes. Or at least until I find another laptop with similar features for $150.00. If it takes a year, I’m still ahead.
I don’t give a royal rat’s rear what kind of servers they’re using, or who says what about the company.
shce, you are telling ME to mind my manners? HA! Fool. If the waiting bothers you so much, why not cancel your order and shut up? 2co doesn’t owe you a darn thing. If you can’t get simple instructions through your brain, why should they spend their time telling it to you over and over?
You can wait. Or you can go. Amen. They don’t owe you anything else.
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They owe me 2 computers or a cancellation and a proper explanation as to why they can’t fulfill their obligation.
Do you figure you’re jumping the queue by kissing so much ass? You’re not going to get a computer. They’re not coming. Ever.
Nightwater? Wake up.
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They don’t owe you squat, especially a ’proper’ explanation. You aren’t out anything. You’ve lost nothing.
As for your second paragraph, yeah. So what.
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I currently have a contract with them. They offered, I accepted. The damages I will eventually claim will be the difference between $150US and what it costs me to purchase a portable of the same specs. Why won’t they send me a cancellation and get out of this?
”What” from my second paragraph is that you and I and everyone else that has a standing order for this ”product” are never, ever, ever going to receive anything resembling a notebook PC from 2CO or Medison, if it still exists.
I want to know what 2CO is up to. What’s in this for them? Nothing I’ve seen so far and they are STILL pretending that all of this is going to happen according to plan.
They are pissing away their reputation and I’m curious to know why.
Over to you Nightwater…
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Unfortunately, we cannot take cancellation requests made via the forum. Please contact us directly via the support ticket system or by phone and we’ll be happy to cancel your order(s).
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No, Cliff. I want 2CO to contact me and advise delivery, or tell me they are never going to be able to deliver and to cancel the order(s), from YOUR end.
But make sure that before you do that, you are prepared to inform EVERY OTHER customer with a standing order that they also will not be receiving product and that their orders are cancelled as well.
You misunderstood. I want my order to stand until EVERYBODY’s orders get universally cancelled as well.
I get the feeling that 2CO believes that everyone will gradually cancel and give it up, letting them off the hook. But they can’t let themselves off the hook. They cannot arbitrarily cancel my orders without cancelling everybody elses’. That would be an unfair trade practise.
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shce:
As we’ve stated multiple times in various threads, we’ve provided the supplier with a deadline to provide 2CO (and, subsequently, potential customers) with that information.
There are no ”orders” to be cancelled. There are no valid credit card authorizations in 2CO’s system to be billed. No one who previously ordered could or would be billed without reauthorizing a new order especially if the value of the transaction changed due to the addition of shipping/handling charges.
We have a lot of valuable features currently being implemented by our developers and there is no reason to spend Product Development efforts on manually forcing thousands of orders into a status which has meaning to our system but absolutely no effect on the consumer. That said we have, however, encouraged any customer who wants the additional peace of mind of an actual ”cancellation” to request that via a support ticket and we’ll be happy to comply.
Your order is by no means ”live.” It is essentially a pre-order placeholder that may or may not ever be utilized to determine where you are at in the event product does become available.
Our patience with this process is by no means infinite — generous, yes, but not infinite. All potential customers will be notified when the deadline has been reached.
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shce,
After reading your posts, I have come to the conclusion that you do not understand how this system works. In one of your posts, you state
”I currently have a contract with them. They offered, I accepted.”
You authorized funds to be taken from your credit card. We chose not to accept those funds, and therefore have no legal obligation to deliver anything ordered.
We have stated earlier that at this time this product will not be delivered and have given those who ordered it the option to be contacted if this product should come available.
If you would like your order canceled, please call or submit a ticket and we will do that for you. Please remember that at this time the funds that you authorized have fallen back into your account and are no longer available to 2Checkout.
2Checkout is not waiting for everyone to gradually cancel their order, we know that they understand that they do not have to.
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Thank you, 2CO Staff.
I’m hanging on. I want to make sure that if/when this does become available, I get one! Call it whatever you want, shce, I don’t care. Your opinion won’t affect me in any way.
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Kristen and Gino–
So now a ”wristband” policy is in effect? A lineup to get into the line up?
This would all be a whole lot easier on your ”potential customers” (apparently not customers) if you just send everybody that has ”placeholder” (apparently not an order) on your system an email stating this mystery deadline. I’d like to know what it is. Wouldn’t anybody else? What the hell is the big secret?
Unless someone in your organization has seen skids and skids of portable PCs somewhere ready to be shipped, this is all been a colossal waste of time.
I understand that if a reseller (that’s you) offers a purchaser (that’s me and everybody else) an commodity for sale and that offer is accepted then a contract is in place, even moreso if the funds to pay for it are offered up front. I thought you said 2CO was a reseller in this case?
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shce:
You are deliberately refusing to acknowledge one truth about credit card processing in a card-not-present environment: An authorization (which is what happens when you order) does not remove any funds from your account — it only places a temporary hold on those funds. Settlement is the actual ”acceptance” of funds via debit from your available credit or debit card account. If your explanation was correct it is highly unlikely that any retailer would do business online as there would be no available window in which to screen orders for potential fraud, etc…
We’ve stated since the first week or so of this discussion that the orders were pre-orders. I am sorry if this is news to you but we’ve been clear on 2Checkout’s need to re-authorize orders when/if product becomes available and we’ve encouraged Medison to use the most cost-effective methods possible. We are systemically and contractually unable to bill cards using an expired authorization.
It is not 2Checkout’s policy to disclose confidential information about our vendors and their circumstances into a public forum unless authorized to do so. Additionally, Medison also has the ability to communicate with prospective recipients of their product if they choose to do so.
Anyone who feels that this has been a ”colossal waste of time” has spent far too much time on the issue. We’ve taken a lot of heat because it hasn’t been our policy to be dealing with the Medison issue 24/7. Please forgive us if we choose to spend the majority of our time helping new and existing vendors succeed and for spending our development time in adding features that will make 2Checkout an ever better option. Medison is an important issue but they are far from the only vendor we have and there is absolutely nothing we can do until:
a) Medison deals with the outstanding issues and is ready to deliver product;
b) The deadline has been reached.
Finally, I am grateful that 2Checkout has been involved in the Medison process. We’ve been very happy to communicate what we could through, what for us, is a relatively new communication channel and we’re also thankful that no consumers were ever at risk because of our involvement.
The latter has apparently been forgotten throughout the entirely of this discussion. While we’ve not been able to provide you with all of the information you want when you’ve wanted it, we’ve been working to ensure that not a single individual who has ordered is at risk.
Frustrated, angry, bitter or suspicious? Certainly.
At risk? Not for a second.
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kristin,
Many of the Medison customers and perhaps also other passive readers of this board, myself included, have not forgotten that 2checkout’s involvement in the chain protected us as customers from loosing money. It is also a sentiment that has been reflected in Swedish media, where the tech journalists have mistrusted Medison deeply, but always trusted 2checkout.
That said, I’ll give you my opinion on communication. I think 2checkout should have communicated more, earlier and a stronger message. I think 2checkout’s communication with respect to Medison has improved (with e’s summary from a week or two ago being a good highlight) but that much remains to be done. The fuzzy error message returned by the Medison order page for example should have been redirected to a html page explaining 2checkout no longer are a reseller of the item in question. Responses on the forum should be reasonably quick (you’re doing OK now) and above all they should be written in simple, crystal clear language so they can be understood by an international audience. Please also remember that when you write a reply on the forum, you’re answering the hundreds of silent readers, not only the single angry person that posted a message.
So, to summarize:
- Communicate often
- Communicate in bullets
- Communicate to all the silent readers, not the vocal posters
Thank you for taking the time to address our concerns. It *is* appreciated and a major factor why 2checkout may go through this affair with your reputation intact.