Due to the logistical problems currently preventing Medison Europe Limited from shipping their Celebrity laptop, and the backlog of current orders, 2CO has suspended accepting new orders at this time.
Some orders were inappropriately marked as shipped, in violation of 2CO’s terms of service, and therefore the cardholders were billed. Affected orders will be automatically refunded within the next 48 hours unless the customer specifically requests to suspend the refund at this time. Affected customers have been contacted separately via email.
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Due to the logistical problems currently preventing Medison Europe Limited from shipping their Celebrity laptop.
You mean they don’t have any laptops to ship! Guess that would cause some logistical problems. LOL.
No Suprise…
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cliff, 2CO staff,
It is good to see 2CO do the right thing in this unfortunate situation.
I hope the logistical issues are resolved promptly and effectively, as I am looking forward to receive my $150 laptop.
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2co has made the following statement on their forum:
”Due to the logistical problems currently preventing Medison Europe Limited from shipping their Celebrity laptop, and the backlog of current orders, 2CO has suspended accepting new orders at this time.
Some orders were inappropriately marked as shipped, in violation of 2CO’s terms of service, and therefore the cardholders were billed. Affected orders will be automatically refunded within the next 48 hours unless the customer specifically requests to suspend the refund at this time. Affected customers have been contacted separately via email.”
I’m still very perplexed by the wording of their answer. Seems like they are prepared to continue working with Medison and Valdi even after that he clearly has shown what he is capable of, just if they solve the ”logistical problems”. It also seems like that they won’t cancel orders that are ordered but not not marked as shipped. Are they just waiting for those orders to get ”inappropriately marked as shipped” too?
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Thenisse,
All remaining orders are authorizations only and will resolve back into the customers account if they have not done so already. No funds have been taken from their cards. Customers may feel confident that 2Checkout has continually monitored this matter, and that certain measures have been taken regarding Medison’s account.
As always, I thank you for taking part in this forum.
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An answer that doesn’t answer anything as usual.
Do you still do business with Valdi/Medison? Do they still have the option to mark those orders as shipped without any details at all like they did, causing customers to be charged?
If you plan to continue your support towards Medison/Valdi, what will your requirements be to open up for new orders?
And if you continue your support, why? There is at least four direct breaches towards your TOS…
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cibercore, congatom, tnenisse, and the rest of your clan…
While I in no way condone 2co’s approach in this whole Medison issue, I have seen you progress systematically in your posts over time from sardonic to sarcastic to plain malicious which is a strong indication that you have your own alterior motives in this issue except your concern for the laptop.
If you have genuine questions about a $150 laptop… I would like you to have your sanity checked first. MIT, USC and United Nations has been trying to produce a $100 laptop for the masses for so long for volumes of 200 millions and above… They couldnt do that yet for a 7” lcd. Check the OLPC project. Top-tier taiwanese mobo manufacturers have been trying to do that… They couldnt do that. Have you seen how BIOS chips are being extracted from old motherboards for reuse in China? You have to see that to believe it. And those chinese $1 for a woolen jacket manufacturers could not even do that. What makes you think valdi or some unknown persona can do that if jacks of the trade can’t? A little common sense helps.
You want to promote your scam site, please do it not here at the expense of visitors of 2co. I believe you have been tolerated more than enough and i would like to see cessation of your background noise and random pollution. I am baffled to see you are still being allowed to post here with all your baseless accusations, random garbage and constant pestering and i wonder when this will end?
WHAT DO YOU WANT? PLEASE STATE IT ***BRIEFLY*** AND CLEARLY ONCE AND FOR ALL and leave his forum to genuine customer concerns and vendor issues.
Rico
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Rico ”somebody”,
You are missing what is going on here. Already for weeks this is no longer about a improbably cheap laptop, improbably cheap for its specifications, it is about 2CO continuing doing business with a lunatic with a bogus company fantasizing he is producing a product that exists in his imagination only. This affair lasts and lasts only because 2CO continues to ignore what is evident, giving customers the false impression that this specific laptop can be purchased and even allowing them to order the laptop through 2CO. And while 2CO stays deaf for the warnings and concerns, people are shouting louder and louder. Well, indeed, shouting loud to a deaf man does not make him understand better.
If you think the accusations are ”baseless”, you really should go and read the ”scam site”, and make sure you start reading from the beginning of that blog and read all of it. You can skip te comments, they do not add much to the main facts.
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Kristin’s post in another thread is relevant here:
http://www.2checkout.com/community/support/topic.php?id=340&page#post-1536
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OK, I read that, and it is the same arguments over and over again.
1. 2CO thinks that it protects their customers interests adequately when they make sure customers do not loose their money. No-one doubts that 2CO will take care of that, that is not the issue here.
2. Apparently Valdi still succeeds in deceiving 2CO, I find that hard to believe.
At first I was quite amused by this whole bizarre affair, but my amusement has turned into disgust.
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QUOTE
This affair lasts and lasts only because 2CO continues to ignore what is evident, giving customers the false impression that this specific laptop can be purchased and even allowing them to order the laptop through 2CO.
END QUOTE
rpr,
The first post on this topic from 2co reads: ”2CO has suspended accepting new orders at this time.” !!!
Once again you are writing a boatload of stuff and still not getting to the point:
WHAT DO YOU WANT? PLEASE STATE IT ***BRIEFLY*** AND CLEARLY ONCE AND FOR ALL.
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I’ll crosspost here as somebody are asking:
The questions we need answers for at this moment, to settle some speculations at least, are the following:
* Are Medison still able to mark the open ”authorized orders” as shipped, without any proof at all like last time?
* What will you require Medison to do to open up orders of them again, and what proofs of this will you require?
* How long are the deadline until you cancel all orders if the above isn’t met?
These questions should be easy to answer and shouldn’t violate anything or anyone. These questions are the ones that currently are in the customers and the general public’s interest. Agreed?
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@ somebody
The message reads: ”Due to the logistical problems currently preventing Medison Europe Limited from shipping their Celebrity laptop, and the backlog of current orders, 2CO has suspended accepting new orders at this time.”
Suspended is not stopped and the wording implicitly suggests that the ”logistical” problems that ”currently” prevent shipping could be overcome in the near future.
2CO should finally understand that Valdi is a pathological fantast and impostor and realize that there is no and will not be a Medison Celebrity Laptop. They should have stopped this charade weeks ago, they should stop it now.
(You do not need to shout at me.)
@ thenisse
Cross-posting does not improve your credibility.
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Please note that i neither have time nor patience to do line by line rebuttals to your posts. While i symphatized with your concerns at the beginning, judging from the time you spent on addressing this issue has seriously made me think that:
1. You are working paid or unpaid to deteriorate 2co’s reputation and stain their name. You are a member of a competing company. And this medison issue was your chance.
2. You have a personal vandetta against 2co. You were either an unsatisfied vendor or unhappy client in the past. And this medison issue is your opportunity to wear them down.
3. You have a personal vandetta against Valdi / Medison.
4. You see this as an opportunity to drive traffic to your site. Since 2co is the processor, what better place to do that and divert the traffic.
5. You just have too much time in your hands and nothing better to do with your life.
And here are my thoughts:
1. It is none of your business to question 2co’s business practice. You have the right only to question the items related to your order.
2. Your posts should have been deleted long ago. If i was in 2co’s place, not only would i have deleted your posts but i would also have followed you to the end of the world to find you and kick your butt for insulting me and calling me a scam.
3. Intervening at an early stage by 2co would probably have prevented the progress from SARDONIC > SARCASTIC > MALICIOUS/ABUSIVE.
4. You do not have the brain capacity to figure out that perhaps a company with millions of dollars in turnover with 80+ employees know what they are doing better than yourself (buyer of a low-end el-cheapo laptop).
5. You do not have access to the correspondence/ interaction between 2co and Valdi… Hence you do not have access to all the facts and you cannot pass reliable or objective judgements.
As for us, a vendor of 7+ years, your invasive and persistent posts are probably causing delays in reponses to our client issues since 2co stuff need to attend to your never-ending garbage and stain the reputation of a company processing our clients last 7 years.
This goes to all of your clan. Just get down to the point in my question in capitals and let’s us all see what this is all about.
Thank you.
Rico
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Rico (somebody) wrote:
”1. It is none of your business to question 2co’s business practice. You have the right only to question the items related to your order.”
I consider that a very limited view on public responsibilities.
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Rico—
Shut up and get my delivery dates then. Nobody else will. And, yes, I have enquired through proper channels. 2CO is forwarding my requests by email into space. If we all listen carefully we can hear Valdi from the moon. Go ahead. My orders have NOT been canceled to my knowledge and I expect a timely delivery to satisfy the contract agreed between 2CO and myself. It is simply now an exercise to see 2CO does the right thing or admit they screwed up dealing with Valdi and cancel my orders. They said ”here’s 150$ laptops for sale” and I said, ”sure, I’ll take two.” I know there’s no damn 150$ laptops, but 2CO continues to insist there are. So I want them. I have no ”alterior” motive. No vendetta.
So where are they Rico? You’re apparantly up their asses. You should have the inside dope.
I think you’re a fool for dealing with them.
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@sgce,
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”get my delivery dates then. Nobody else will”
END QUOTE
Here is your delivery date for your present order: NEVER.
I quote from 2co staff:
QUOTE
”2CO has suspended accepting new orders at this time.”
”Some orders were inappropriately marked as shipped, in violation of 2CO’s terms of service, and therefore the cardholders were billed. Affected orders will be automatically refunded within the next 48 hours unless the customer specifically requests to suspend the refund at this time.”
”All remaining orders are authorizations only and will resolve back into the customers account if they have not done so already. No funds have been taken from their cards.”
END QUOTE
What this is saying IN PLAIN ENGLISH is that:
NO NEW ORDERS
DEBITED CARDS REFUNDED
REST OF THE CARDS HAVE THEIR AUTHORIZATIONS EXPIRED (No funds taken, orders cancelled)
QUOTE
My orders have NOT been canceled to my knowledge and I expect a timely delivery to satisfy the contract agreed between 2CO and myself.
END QUOTE
Yes, your order is cancelled… And there is no delivery let alone a timely one.
Even if Valdi is a fraud, you will not be hearing that from 2co (you can only hear LOGISTICAL reasons as you have been told now). They kept on saying from the very beginning they believe he is legitimate and even up in the last posts of yesterday they reiterated that 2co CEO believes he is legitimate. Use your mind for God’s sake.
Now that you got your answers, go sue if you think you will win and stop pestering the forum.
If you dont have the funds to sue, here is a hint: BBB (Better Business Bureau). File your complaint with them. I don’t see any of you complaining there… It is easier to stain, mud, defame, degrade, libel and slander, isn’t it? [rhetorical]
Thank you.
Rico
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”What this is saying IN PLAIN ENGLISH is that:
NO NEW ORDERS
DEBITED CARDS REFUNDED
REST OF THE CARDS HAVE THEIR AUTHORIZATIONS EXPIRED (No funds taken, orders cancelled)”
Well, one needs to be a natively English speaking lawyer to understand that that is what the statements by 2CO mean. Why doesn’t 2CO communicate more clearly to its customers that orders are cancelled? If this is indeed what 2CO states, then that is that, case closed.
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rpr ”Why doesn’t 2CO communicate more clearly to its customers”
Well that seems to be big question right there. These general statements they give. One after the other same crap over and over. They have nothing to do with any of the questions that have been asked in these threads. 2Co is selling the laptops yet they are not able to answer even the most basic questions about the orders or the laptops. WTF 2Co? what kind of company are you? If you think you are doing right by one of your vendors maybe you should worry about yourselfs first. You are turning you customers away and that is going to hurt you.
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@lukeduke
There are 7 topics ALL MEDISON RELATED that have been hiked up to the top of the freshness list by your one line posts.
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”Another perfect example of 2Co not helping the customers.”
”So these all these valid qustions in the thread STILL go unanswered?? How is that posible? ”
”So is Valdi right or 2Co? How much is the shipping on the product that you are selling 2Co ??”
”Still Waiting for a valid response from 2Co for alot of good questions asked in this thread. 2Co you out there ??”
”Here is a simple question asked by a customer that 2Co has ignored for a week. It seems like a simple question. Is a product that 2Co is selling FCC approved? What policy could that posibly break by answering?”
”So it is safe to say at this point that the notices were fake. So why all this time and not a single valid response from a 2Co rep?”
END QUOTE
All these posts are almost at the same time in different MEDISON topics done to bring the topics on top of the lists.
Now, I do definitely believe you all are doing this ***DELIBERATELY***.
@2co
Could you please remove these pests from this forum? And if possible, merge medison topics under a single one? I dont undersand how a single vendor of yours has the right to occupy half of the forum. It seems to me that your exceptional tolerance to their actions is making them bolder and bolder. Just let them go away and ramble about it in their scam sites and leave us alone.
Thank you
Rico
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Member somebody, Rico 2co staff?
lukeduke is only doing this because you all 2co staff is not answering any question!
My laptop is broken and I want to order a laptop, I find on internet a page called http://www.medisoncelebrity.com/ with the following information ”2Checkout.com, Inc. is an authorized retailer of Medison Europe Limited”
I click on buy now and get this parameter error,
https://www.2checkout.com/2co/buyer/orderpage/1257876?TCOID=4332d76e667480e98b614fa5717bf757&p1=1
There is no way of get in contact with Medison.
Of course I go to your forum to se if there is some information.
All I se is relevant questions asked but only bs crap in respone.
Do you want all people out on internet to contact you by phone?
Give a proper answer here to 1000? people must be more efficient than aswering 1000 phonecalls.
Keep on posting LUKEDUKE
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This is a post by E under another thread, I believe he puts these answers quite eloquently.
Confirmation of the status of any order, canceled or active, is confidential to 2Checkout, the buyer, and the vendor; regardless of the vendor in question. Our system issues automated email notifications to any customer whose order has been canceled or refunded, so there is no need to publicly post private information to inform them of their order status. They also have the ability to contact us at any time in regards to their specific order, and any questions they have regarding their personal order number can be addressed at that time.
The only parties who would profit from that information being publicly posted here are interested external parties, who despite their own personal level of concern, are not privy to it. Releasing information to fuel speculation, positive or negative, is not the same as providing information to parties who entitled to that information.
”* Are Medison still able to mark the open ”authorized orders” as shipped, without any proof at all like last time?”
Any vendor whose account is in an active status has the ability to mark the orders as shipped. No order marked shipped via our system is required to be verified prior to it being marked as shipped, as tracking information is not inputed until after the shipping status has changed. This is not a customer concern, because the money is not released to the vendor due to the order status update, it merely bills the card. The status of the Medison account is not public information, and cannot be disclosed.
”* What will you require Medison to do to open up orders of them again, and what proofs of this will you require?”
This is not public information, as it would not be made public what conditions a collections agency would put on your debt repayments, or what interest rate was charged to me by my credit card company. I’m unsure why you asked this question, after stating ”No one argues [...] that you should ”contents of conversations with Medison”, when our discussions of the terms of their financial operations would clearly fall under this heading.
”* How long are the deadline until you cancel all orders if the above isn’t met?”
This is again not public information, as it would clearly constitute a communication between 2Checkout and Medison. Customers who are willing to wait until the deadline has been reached will be aware when they receive their cancellation notice, those who are unwilling to wait until that time are free to cancel their transaction at any time. In either case, they will receive the information regarding their purchase.
”2co will keep on having Medison as a supplier, even that this is a clear violation of their own Terms of service for suppliers. The terms clearly states that the suppliers account should be ”immediately suspended”:”
Marking orders as shipped prior to the actual shipping of the product is in fact a violation of our Operating Regulations, and account suspension is the standard response. The Medison account’s ability to sell, as has been widely discussed, was suspended following our verification that the customers had not received their products. This issue appears to hinge on a misunderstanding of the word ”suspend” which means ”temporary abrogation or withholding or stoppage of payment of debts or claims”. It is used this way in our Operating Regulations, and is at one point followed with the words ”At the discretion of 2CO, such suspension may continue indefinitely, or result in a permanent suspension of Supplier”, and at other is differentiated from the words ”termination” or ”closed”.
Our policy states ”If 2CO ascertains that Supplier is allowing or conducting any of the following listed activities, the Account will be immediately suspended and funds for completed sales of products or services to 2CO will be withheld from Supplier”, and once it was fully ascertained (not assumed or conjectured) that the merchandise had not been shipped, the suspension was enacted as policy necessitated.
”instead of answering the questions, they go full out with a personal attack against me.”
A strange statement as only 1 out of 6 of the paragraphs mentioned you personally, and it only said that you were attempting to generate doubt about our integrity. In your previous post you quoted: ”2CO is doing serious damage to their own integrity (if they have any)”, which by most interpretations would be an opinion posted to generate doubt about our integrity. It was not quoted in any context that would be useful to bolstering the factual content of your statement, the only discernible purpose was to generate doubt about the factual content of ours.
”The only thing I have done is to ask questions in the public interest and provide you, other partners, media and customers with facts.”
Kristin’s statement being transfigured into a ”full out” personal attack however is emblematic of the hyperbole frequently used in your statements. Using exaggeration to fuel speculation does not come across as stating fact, it seems more like an attempt in skewing facts to influence opinion.
The sensationalism surrounding this account has made for interesting conversation, and has probably fueled the sales of Medison computers more efficiently than any efforts that Medison could have generated on it’s own. However, rehashing of the minutiae from all sides has obscured the actual issue. A 2Checkout vendor has offered a product that will either be delivered, or will not. This would apply to any product, were it webhosting, baby clothes, or a seminar on business planning. In all cases, if the product is delivered 2Checkout will assure customer satisfaction. If it is not, 2Checkout will reimburse the customer fully and take the necessary steps with the vendor involved to resolve the issue.
2Checkout will fulfill it’s obligation to it’s customers, to protect their interests while offering them the opportunities to purchase services or products they may otherwise have no means to obtain. We will also fulfill our obligation to our suppliers, allowing them to sell with confidence in our discretion, abilities, and the opportunity to reach a worldwide market. No amount of publicity, speculation, or negative hype will affect our mission to running a fair, ethical business.
Our responsibility to our customers and our respect for our vendors remain unchanged, and neither has been sacrificed in the viral maelstrom surrounding this topic. When this inevitably becomes old news, our reputation will continue to stand on the same ground it always has. Not speculation, or spin, or fervor over the next big thing; but rather our unshakable commitment to supporting and retaining the valued users who have made our company what it is today.
If you have any further questions regarding our policies or procedures, please feel free to ask. I would only ask that when doing so you remain respectful of both our character and our supplier’s rights to privacy, in regards to Medison or otherwise.
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@Somebody,
It looks like all those posts got deleted and unbumped. Not a good thig in my opinion. You may be sick of reading about the Medison joke in these forums but there are many people who have posted valid questions in these forms that go unanswered by 2Co. That reflects badly on 2Co and does a great disservice to there customers. I belive these thread need to stay up top untill they are no longer ignored and each question is addressed.
you say ”I dont undersand how a single vendor of yours has the right to occupy half of the forum” Its easy to understand if you read the threads and see that 2Co has ignored many questions about a product that they are selling. If these questions were answered the threads would of gone away a long time ago.
@Geno and E
I would say that E has done the best job yet at trying to answer some of the many questions that have gone ignored. E goes question by question and either answers the question or goes into detail about why the question cant be answered. It seems odd to me that some of answers given by 2Co are in direct contridiction to answers Valdi has given. But I give E credit for a good start to resolving this non sense. Please keep it up E. Go threw the other medison thread question by question and answer them please. Dont let a good start go to waste. 2Co is on the path to posibly redeming themselves.
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@geno,
Thank you for deleting lukeduke’s aforementioned posts. But this is not helping anything. How long will you need to crosspost? Why are there so many medison titles here? Medison this, medison that, medison in swiss paper, valdi in wc, medison no fcc, medison down, medison up… Did you change your company name to Medison and we dont know? Why is all this tolerance to these people? Except genuine few, can’t you see they are just provocateurs?
Could you just keep a single medison topic and let all genuine medison followers find pertinent information and ask relevant questions there?
I am having hard time understanding your reluctance to moderate this forum. I am sure if you take corrective action few times, they will start to behave or disappear. Why are these people being treated priviledged?
Thank you.
Rico
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somebody/Rico:
Your suggestion for a combined posting has merit.
We’ll see what we can do to accommodate your request so that people realize that we’re actually more focused on our core business than one single vendor that may or may not ever be able to bring his business plan to fruition.
Thank you.
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Thank you kristin.
Rico
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bonjour,
je suis vraiment tres desappointe quand je vois toutes ces discussions sur medison. Je pensais que les consommateurs Americains etaient beaucoup mieux proteges que les francais ; j’ai entendu parler de Ralph Nader, de class action et finalement, je m’aperçois qu’un seul homme peut se permettre de faire attendre des milliers d’autres hommes pendant deux mois sans leur dire si le materiel sera disponible ou pas. En France un commercant qui propose un materiel a un certain prix et qui fait sa publicité avec ce prix doit obligatoirement fournir ce materiel ou un equivalent ou mieux equipe. Je pense que 2CO se fait une tres vilaine publicite avec cette affaire et je ne comprends pas que l’on ai pas de nouvelles de Mr Valdi. Le pire etant qu’avec de tels agissement 2Co tue le commerce sur internet a petit feu ; il n’y avait pas besoin de ceci pour faire douter les gens.En souhaitant une issue favorable.
best regards
jc france i can read english language but not write excuse me to write in french
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I bought into this myth and used Paypal and I WAS charged for it.
Nothing too complicated, how do I gat my money back?
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Zuke,
2Checkout does not currently accept PayPal for product purchases. Please open a support ticket and we’ll attempt to assist you but our PayPal account is currently utilized for account establishment purposes only.
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jcfrance,
The short of it is that no one has actually ”bought” anything.
The Medison account is in suspended status. No new orders are currently being permitted.
Anyone who wants to do so can request that their current order be cancelled. The only difference between cancelling and not cancelling, however, is that customers who cancel will not be initially notified if and when product becomes available to reauthorize their purchase.
In the interim, cards are not being re-authorized to keep funds in pending status contrary to what we have been accused us of doing.
Medison is one – suspended — account out of approximately 30,000 active and SELLING accounts that 2Checkout supports. We prefer, as a viable business, to focus on other daily services and initiatives while Medison works on what they need to work on in order to potentially re-establish their viability from the perspective of potential buyers of their product AND 2Checkout.com.
What was once an energetic and informative discussion has devolved into numerous threads and sites doing little more than insulting participants not on the same side of the fence and for attacking 2Checkout’s integrity because we will not share confidential information or participate in the guessing games that have surrounded this product offering since the beginning.
We’ve requested that Medison be given a chance and assured customers that they are protected due to 2Checkout’s involvement or informed them they can remove themselves from the process entirely. If, and only if, Medison assuages 2Checkout’s concerns will orders be re-activated by 2Checkout and that is if, and only if, customers authorize 2Checkout to do so.
Again: Anyone who wants to cancel their order can do so at any time via our support system and assure themselves that they’ve eliminated any perceived risk. That has been an option open to all potential customers since doubts about Medison were initially raised.
UPDATE TO ZUKE:
We’ve identified an order for you. It was not a PayPal transaction. Customer Service will be contacting you to verify what action you wish to take but no funds were transferred to 2Checkout. The order was authorized only, never settled.
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thank you kristin ; i understand 2co and i am sure that 2co is serious. but i can’t think that 3 thousands of people ???? are waiting a laptop (even if they are protected by 2Co) Without wanting to put Mr Valdi in justice.
en français nous disons ” mais que fait donc la police”
thank kristin and good luck for those they think (like me)that the laptop will be send
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2Co why would you close all threads pertaining to the medison laptop. There are tons of questions in those threads that you have left unanswered. At least one of the threads you closed never even had a response from a 2Co rep. That thread had a real basic question. Is the Medison laptop FCC approved. That thread was bumped by a bunch of other people wondering the same thing. Why would that thread be closed with no response at all from 2Co (the seller of the product). I thought you were comming around with the post from E but it seems now you have gone backwards to worse then ever. By closing those threads you show a great disrespect to your customers. Not only will you ignore there questions but you will close the thread and a attempt to hide the wrong you have done.
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We cannot comment on FCC approval for a product we do not sell.
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You claimed to BE the ”seller” of this product before and to my knowledge you PLAN to BE the seller as soon as some ”logistics” (what a joke) have been resolved?
So you mean that as long as new orders can’t be placed you are not to be considered as ”sellers” but do you mean to tell me that all 7 thousand orders you had received are cancelled?
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Remember this?
”* How long are the deadline until you cancel all orders if the above isn’t met?”
This is again not public information, as it would clearly constitute a communication between 2Checkout and Medison. Customers who are willing to wait until the deadline has been reached will be aware when they receive their cancellation notice, those who are unwilling to wait until that time are free to cancel their transaction at any time. In either case, they will receive the information regarding their purchase.
Does this look like they are cancelled?
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”whocares”,
Please refer to the post you’ve quoted. All of your questions are addressed there. You may want to refer to Kristin’s recent posts in related threads for more information.
If you’re a customer with an order you have a question about, please contact us directly with any questions you may have about that order. Just click the ”Help” tab at the top of the page for our contact information.
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All of my questions???
You claim that you are NOT seller of the laptop? In several post you have said that you are selling the laptop’s and that Medison is your vendor.
Which is it?
The post you claim ”answers all questions” (probably on how universe was created too?) sure seem to give the impression you actually think that you sell SOMETHING (eventhough it most likely is air) but then you again claim you don’t sell the product?
Which is it?
Kristin wrote: ”Anyone who wants to cancel their order can do so at any time via our support system and assure themselves that they’ve eliminated any perceived risk.”
How can they cancel an order for something you don’t sell?
No wait, if I read E’s post standing on my head I might figure it out?
I’ll get back to you once I have recovered from the head ache.
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To Whom It May Concern:
I am an online vendor. I currently use 2checkout.com for my turnkey solution for accepting online payment for my website that I am building (www.beamercomputers.com). I would like express my gratefulness for the professionalism of 2checkout staff. It is rather unfortunate that almost every Google search for 2checkout.com is associated with Madison Celebrity. As many other vendors have already done, I too am in the process of switching my credit card processor to another company to avoid the negativity of the issue from affecting my business in general. I hope this news frenzy will soon end for 2checkout’s sake. I believe as others have posted on the forum, 2checkout will be permanently associated with the horrible fiasco. I would suggest 2checkout do what is in the best interest of the consumer and cancel all orders and end the concerns and try their best to sweep this PR mess under the rug.
Mark
Concerned Vendor
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If you need a summary: http://medison.pbwiki.com/
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2CO – Just to ask a straight-forward question, currently any orders not cancelled are still ”active”, but pending, and as credit card authorizations expire they are not being renewed/updated, but if/when this product does become available, you will attempt to satisfy all pending orders, and will attempt to re-authorize credit card payments as needed?
That appears to be the current status, and if I am not happy I may cancel my order (which would release any outstanding authorization associated with my cancelled order).
Please confirm/correct my interpretation of th current situation…
Thanks,
Ken
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”If you need a summary: http://medison.pbwiki.com/”
Great site. All it needs a a 2Co stance column.
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”whocares”,
Just to clarify: 2CO is a reseller. 2CO’s vendors supply products and services. 2CO sells them.
What you see as a contradiction in my claims of 2CO’s status as a reseller for this product is, in fact, a change. A couple weeks ago, when you could place an order for the Medison Celebrity, 2CO was the reseller. Currently, if you try to place an order, it will not work, because the account was suspended. The timing of questions and responses is relevant.
We take our responsibility to our suppliers and our customers very seriously. If you are a supplier or a customer with a question, please contact us directly. We are happy to help. If you are not, you are not privy to a lot of information, including the FCC approval number (to verify the approval or identify the manufacturer) of a product not currently available for sale. 2CO adheres to all applicable laws, so if FCC approval is required for a product we sell, you can be assured that it has been obtained.
Mark,
I hope you’d reconsider, since 2CO has, throughout this process, protected both our customers and our suppliers.
Ken,
Good question. You’re close. Kristin writes:
”Anyone who wants to do so can request that their current order be cancelled. The only difference between cancelling and not cancelling, however, is that customers who cancel will not be initially notified if and when product becomes available to reauthorize their purchase.”
Please allow me to summarize:
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”What you see as a contradiction in my claims of 2CO’s status as a reseller for this product is, in fact, a change. A couple weeks ago, when you could place an order for the Medison Celebrity, 2CO was the reseller. Currently, if you try to place an order, it will not work, because the account was suspended. The timing of questions and responses is relevant.”
Okay, but ”If the supplier overcomes the logistical difficulties and our negotiations succeed, those with lapsed authorizations will be contacted.” with the information about the FCC approval? You see, suddenly you seem to be resellers again and then the question about pulling customers money will not be the only one you will need to handle.
In any case, I’m glad to see a change in behaviour from your side. Questions really should be answered within a week.
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2CO has tried to be as honest and forthcoming as possible in this case. No one has lost anything, AFAIK.
I think it would be wise to shut up, lay back and see what is going to happen.
ASUS has had similar problems delivering its eee PC701.. And I am anxiously awaiting it, but let’s not lose our composure.
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Time to end the story?
Dear all,
I been following this story from the start and I must admit that in the beginning back in July, when I saw the first articles about Medison, I was not sure what to think.
Since then one major thing happened that made me, and other people understanding Swedish, being certain that Medison/Valdi is fake.
The press conference first of august!
That day the story could have ended if only someone from 2co could understand Swedish.
Why do this story continue?
Me and most other people don’t like when someone is trying to sell something that doesn’t exists, telling lies etc.
In the beginning I think we (Tommy, me and others) were irritated that that Swedish journalists wrote non critical articles that just helped Valdi to make this whole thing bigger.
When journalist staff changed attitude there were only one thing left that put legitimism to Valdi/Medison, that was 2co!
Swedish companies, so called partners by Valdi. Infocare etc. backed out as soon they heard the press conference.
2co staff! you can end the story now! I assure you that Medisons name will disappear from your forums and you do not need to close any threads.
Please, do what you should have done long time ago, take your hand away from Valdi/Medison a simply declare that you been fooled.
It is no shame.
Best regards
Pete
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I got an email reply from Medison! On September 12th I decided to attempt to email Medison directly and asked them when do they expect to begin shipping. Today I received the following reply:
———
Dear Scott,
Thank you for writing to us.
At this time can’t give a precise date for the delivery but we do ask you to be patient. We hope that you are satisfied with this reply, please don’t hesitate to contact us if there are
any other questions.
Best Regards,
Medison / Christina
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I just deleted several posts. Please keep discussions civil.
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2co, please don’t ”end the story now”. I really need a cheap laptop. I’m willing to wait. I’ll be patient. I might be the last one hanging on, but I don’t care. I NEED this laptop.
Thanks.
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I also received and email from Medison asking me to be patient.
I can wait, so I will just hang in there and see when/if it comes.
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Good for you, Hytech! Sometimes patience pays. I hope it will this time for everyone who is willing to wait and see instead of trying to tear down.
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I ordered a celebrity laptop and have a confirmation e-mail with order # — how can I be sure 2CO does NOT cancel my order? Like ”nightwalker” and ”hytech” I want to ”Hang On” and see what will happen.
Thanks — Bob
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Hi, Bob. I think what we should be doing is just hanging on to that email and wait. If and when there are any laptops to be shipped, those that have order numbers will be notified. Then we can authorize them to charge our credit cards and our units will be shipped.
That’s what I’m doing, at any rate.
Good luck to you..
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I sent a polite Email to Christine at Medison asking if we rere really going to received the laptops, and I received this reply.
Due to the overwhelming response we received,the delivery has been delayed.
We hope that you will be able to bear with us, we ar wworking very hard to deliver the orders.
AT this time we cant give a precise date for the delivery but we do ask you to be patient. We are doing our very best to expeddite the orders.
PLEASE BE ASSURED, YOU WILL RECEIVE THE LAPTOP YOU ORDERED.
This answer to my Email was good enough for me. I am in for as long as neceswsary. No one is going to lose any money.
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I have been watching these posts from the beginning, having previously ordered a (1) Celebrity Laptop the first day I saw the ad on the website! Subsequently we also ordered two (2) machines for our work. Finally my assistant also ordered one (1) for himself.
So we are awaiting the shipment of four (4) machines in total! We are patient and hope that the laptops are finally delivered and have no intention of cancelling them at this time.
Bring them on! If they are finally shipped, and live up to the specs that were presented, we will be ordering many, many, more!
Patience!
Notowncollector
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Has 2CO’s secret deadline to Medison passed? We’ll never know because, well, it’s a big secret….
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Any deadline is obviously passed or irrelevant.
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This is posted on behalf of a forum poster at http://www.medisonscam.info/
Anonymous said…
Maybe someone registered to post on 2CO could ask them a very direct and easy question. Is this statement on several Medison pages still true: ”2Checkout.com, Inc. is an authorized retailer of Medison Europe Limited” ?
If not, why are they allowing their good name to be used this way?
Frank
21 November, 2007 04:40
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Cliff- Frank is waiting for an answer… Have things changed at the Medison site?
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We only maintain our own sites. The site in question is not a 2CO site, so we can’t comment on its contents and will not engage in speculation.
Regarding any questions about the relationship between Medison and 2CO, I will refer you to our previous statements, especially this one:
The negotiations between 2CO and any of its vendors regarding their account status is not public information.
If we have any updates to offer regarding this issue, we will do so.