I am interested in possibly using 2CO for my website. In the Bahamas we charge shipping by weight. This will not be part of the product price on the website. I would have to weigh each order before it’s shipped. Therefore I would need to send a payment request to the customer. How does the payment request work with the shopping cart? Once the customers are directed to the check out page, will they receive a notification that an email will be sent to them with the total that includes shipping and handling? also will an email be sent to me with the list of products for purchase by the customer so that I can send the overall total?
Thanks for your help
Shoj
2 Comments »
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When using our plug and play cart, both the customer and the supplier will receive an order notification by email which lists each item that was ordered including the shipping and handling.
Many suppliers choose to use our weight based shipping method to automatically calculate the shipping cost but if you must send an invoice for the shipping total you can create a shipping method name that lets the customer know that they will be invoiced for the shipping cost.
For example, you can create a basic shipping method with a name of “Total will be sent by invoice” or “Customer will be invoiced” and a price of 0.00. This will let the customer know that they will be invoiced for the shipping cost while they are making the purchase and it will be listed on their emailed receipt. You may also want to list this on your website both before they place the order and on an approved url page that we can direct the customer back to once their sale has been completed.
You will then be able to send the customer a payment request from your account which will direct them into the purchase routine to pay the correct shipping total. Once paid, you would then be able to ship the order, mark the order as shipped in your 2CO account and be paid for the sale.
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Thank you for your speedy reply. This was very helpful to me.