One of the first orders i had was on 2007-07-24 08:20:37.
All the orders i had between then and now have been processed except for that one.
Now, I issued a refund to that customer because he bought the same product twice. So I can see why it would take longer to process this.
But it has been 13 days now, nothing has changed.
Is 2co going to take care of this or did I miss some fine-print in the knowledge base that implies that my reason for the refund is somehow invalid?
The longer the customer has to wait for ”me” to fix his mistake, the less likely I’ll see him back.
People dont like to mess about when it comes to credit cards.
Kind Regards
- Bjorn
9 Comments »
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Bjorn, please contact me @ 8772940273 ext:154, regarding this matter.
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Ehm.. Huh?
Is that a phone number? Support Ticket? Route 877.. exit 154?
FYI I’m Belgian.
- B
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Sorry for any confusion. Yes, this is our Customer Service phone number in our office. You would dial 00+1+877-294-0273, then dial my extension:154
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Wait, So I have to recharge my phone to make a 20$ call so a SERVICE I’M PAYING FOR can be performed?
I’m sorry, but why do i need to pay extra for customer support?
There’s email, skype, msn, aim, support tickets,…
Not to mention the fact that i have to call you in the middle of the night..
I’ll try to call around the weekend, but I cant see why a simple refund could cause so much trouble.
If you’re not going to do so, just tell me so I can look for another solution.
The customer is still waiting and its not because of my actions.
Cheers
- Bjorn
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Bjorn, please open a support ticket regarding this matter. Once you have done so, please provide the ticket number, so that I can assist you with this matter.
https://support.2co.com/deskpro/newticket.php
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8298-WIPN-1081
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This has been resolved.
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I’ve gotten a reply to my questions, yes. But I wouldn’t call this resolved, because nothing has changed yet.
The issue is still the same, as it was over a month ago.
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Vayner, I’ve escalated this matter to our billing department to resolve. It will be posted within 5-7 days. Sorry for any confusion.