A transaction took place yesterday using paypal but the status:pending despite more than 15 hours being passed.
What does this section in the sale means?
Date Paid:Not Yet Paid
Status:pending
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Status:pending on order
July 9th, 2009, by: asadknYou need to login before leaving a comment If you do not have an account, you can register one here.
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To better assist you, please submit a support ticket and be sure to include the sale number to which you are referring.
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Hi Asadkn,
For Paypal sales, the status is listed as “pending” instead of “approved” during the authorization period. This gives us time to review the order for fraud along with allowing you and the customer a short time to cancel the sale without you being charged any transaction fees. It will be listed as deposited within 24 to 48 hours of the sale.
The “Date Paid” section lists when you have been paid for this particular order. So if the order deposits into the account today and you get paid next Thursday, the order will list the Date Paid as July 16, 2009.
Hope this helps clarify things!
Julie