2CO has sent payment by wire 21 days back. It is not deposited so far. After writing ten times about this matter, 2CO is adamant to investigate the matter.
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2CO is ADAMANT
August 14th, 2008, by: dsellerYou need to login before leaving a comment If you do not have an account, you can register one here.
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If you have an existing ticket please provide the ticket number so that I can assist you or you can open a Support Ticket by sending an email to 2cosupport@2co.com.
Thank you,
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I am having the same problem with a wire that was supposed to be sent on July 3. Even after waiting for the 21 days period and after making many tickets trying to get a reply or solution, 2CO gives no solution and the money doesn’t arrive. It has come to the point where my last 6 posts to the ticket system have been ignored, receiving no reply at all.
I can not understand such negligence for assisting serious problems. This has me really disappointed.
My ticket numbers are:
8116-WSLZ-4913
6539-RUFZ-9392
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Hello - Our payments department will be responding to your ticket with the information that we received from our bank as soon as we receive it.
Please be advised that it can take time for a service message to be answered by the bank. The message must go to the corresponding bank, which then sends the message onto your bank. Once your bank receives the messages, your bank must research the payment. Upon completion of this research, your bank will answer the message and send the reply back to the corresponding bank. The corresponding bank will forward the message onto our bank. At that time, our bank will contact us with the information they have received from your bank, by way of the corresponding bank, so that we can then contact you.
This process can take some time and we will provide the information to you as soon as we receive it.