Does anyone else have issues with the Risk management department responding. I’ve talked to Tech Support on Sat. They said they had to send my issue to the Risk department, but now it’s Tuesday afternoon and still no response. I’ve been given a deadline by the committee members to either be using 2checkout by tomorrow night (Wednesday) or be using paypal’s checkout on our site.
Anyone else waiting on the Risk Department?
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I apologize for the delay on your ticket response, the Risk department typically maintains a turnaround time of 12 hours or less. However, due to discrepancies between your account information and what was presented in your ticket, the matter was escalated to me.
I have merged you two inquiries within our system into a single thread, and issued a response from within that thread. Our privacy policy prevents us from discussing this matter in further detail within the forum system. Please respond to the ticket at your earliest convenience so we may assist in meeting your deadline.