Hi,
In the last month I’ve had 2 customers orders go missing with 2 checkout.
I received via email, notifications for these orders, and the usual “Passed” email from fraud@2co.com.
However these order numbers are missing from my sales. If you punch the order number into the web interface, they don’t exist, and they’re not listed when you look at all the orders placed. Even 2checkout
couldn’t find them in their order system.
I’m now in the situation where I have shipped product for customers I’m not going to receive payment for,
and I’ve lost a significant amount of trust in 2checkout. I spoke to 2checkout yesterday, they said they would investigate,but no one has responded yet.
So if you’re a vendor, check your orders.
It seems that losing orders like this is a very convenient way for 2checkout to generate a little
extra revenue.
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Thank you for expressing your concerns regarding the 2Checkout.com order creation process. We sincerely apologize for any inconvenience and confusion caused by this issue.
We are aware of isolated cases in which sales are not completed in our ordering system. We currently understand that in some cases customer charges are authorized, confirmation emails are sent, fraud review emails are sent but unfortunately the order is not created in our system.
Our Customer Care staff will work with you to make every effort to
contact any customer whose order is shipped as a result of the emails received from 2Checkout.com to ensure that you receive payment. Please be advised that 2CO does not gain any revenue on these orders. I can assure you that our developers are working diligently to correct this issue as profitability and customer satisfaction are of course, of great importance to both 2CO and our suppliers. One of our representatives will be contacting you by phone shortly to discuss this matter with you.
Any questions or concerns can be addressed during this phone call or you can always open a support ticket and we’ll be glad to discuss this matter further.