When I try to submit the credit card information for processing using Firefox, I get the following error in quotations:
“Session Not Found We are unable to find an active request for your online purchase.
You may have received this message if too much time elapsed since you submitted your order at the merchant’s site or if you followed a link or bookmark to a page that contains sensitive information.”
It only happens in Firefox, I am good to go with IE6,IE7 and Chrome. I have tried it on multiple computers with Firefox and have tried cleaning out all private (cache, cookies, etc) data out of Firefox to no avail.
Please help ASAP as I have to get this fixed to be able to use 2co. Thanx.
12 Comments »
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Hello - This error message is most likely coming from your credit cards Verified by Visa or Mastercard SecureCode server. If a credit card is enrolled in one of these features we must pass the customer off to the banks verification server. In some cases these servers temporarily stop responding or show error messages which in this case sound to be browser specific. I can verify this is what is happening if you can provide the URL in the browsers address bar when your seeing this error. I have placed some test sales with the Firefox browser and was able to complete them so I can confirm that this browser will work for sales on our system.
If you have another credit card available to you I recommend that you attempt to use that card and complete your purchase. You could also choose to pay using the PayPal payment method if you have a PayPal account, possibly one that is linked to the original credit card you are attempting to use.
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Thanks for the reply. I think you are correct on the error message coming from the credit card server.
I have tried with two different credit cards:
This is the link at which I get the error if I use my MBNA Credit card:
https://www.mbnapayerauth.com/NASApp/Gemini/1@0@2,1,37885B6CB98CE9.PAReq
This is the link at which I get the error if I use my Bank of America Credit Card:
https://www.mbnapayerauth.com/NASApp/Gemini/1@0@2,1,4C15D3BCC7CD69.PAReq
How do I prevent this from happening to my customers who may use these credit cards on Firefox? I can’t afford to lose any potential customers in my small niche market due to some security glitch like this.
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Please note, these errors are associated with the issuing bank for the card rather than the card type. The pages the errors are occurring on are definitely on the issuing banks server and would only be seen by customers using cards issued by MBNA. You may wish to clear the cookies in your browser and try the Bank of America card again as the url you had provided is associated with MBNA rather than B.O.A.. I have forwarded the url on which this error is being received to our developers for further investigation.
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When I test PayPal in Firefox, I get this Pop up on the screen
after clicking on the link “Click here to finalize your order”:
“Although this page is encrypted, the information you have entered is to be sent over an unencrypted connection and could easily be read by a third party.
Are you sure you want to continue sending this information?”
Again, it only happens in Firefox, I am good to go with IE6,IE7 and Chrome.
This is gonna scare customers off too because it makes you think the information you have entered is referring to your bank account info or credit card info you have used in Paypal.
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This message is actually referring to the order parameters that are returned to your approved url, rather than the credit card information that was entered by the customer. This message is only seen when Direct Return is set to Off and the customer and the customer is required to click the Finalize button to be returned with the sale parameters to your approved url. To avoid this message you may wish to turn Direct Return On in your account so that customers are automatically redirected to your approved url upon completion of the sale.
Please review this article for more information on Direct Return.
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Thanks. Bank of America owns MBNA now, so I think that is why both cards are giving me the mbnapayerauth url with different identifiers at the end of the URL.
I tried using a Chase credit card and it went through, but it also gave me that same security pop up (see prior post)I got when I used PayPal. So I am getting the impression that everyone will get that pop up.
Are you guys getting that
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This message is actually referring to the order parameters that are returned to your approved url, rather than the credit card information that was entered by the customer. This message is only seen when Direct Return is set to Off and the customer and the customer is required to click the Finalize button to be returned with the sale parameters to your approved url. To avoid this message you may wish to turn Direct Return On in your account so that customers are automatically redirected to your approved url upon completion of the sale.
Please review this article for more information on Direct Return.
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I have tried turning Direct Return on but it always fails and takes me to the Static Ordered Processed page: https://www.2checkout.com/checkout/purchase.
I am totally lost trying to figure out why it fails and does not return to the “Return URL” page. I have read the article you referred me to above and I already have my return URL set to a thank you page which does handle all post-order processing.
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When Direct Return is set to On, your Approved url is fetched and displayed to the customer on the 2Checkout.com server. Because of this, images and links that use relative paths will not resolve correctly, resulting in broken images and incorrect link destinations.
To fix this, you will need to specify a base URI for your Approved URL. This can be accomplished by inserting the following line between the <HEAD> tag of your page:
<base href=”http://www.example.com/pathto/approved.html”/>
The URL specified after ‘href=’ should be changed to your Approved URL. This will also apply to your Pending URL. If you have a script installed on your approved url you will be able to capture the sales parameters on your approved url.
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Sorry I do not really understand. I am not a programmer and this site is all built on a pre-made Content Management System called Joomla. I am using a “Membership” Component that was designed to work specifically with 2CO to do the transactions. I would assume the script above is already correct as is but not sure.
Anyways, I’d like to figure this out myself as it does not sound to hard. What exactly do you mean by “base URL”?? Where should it be found? Is that the same URL that you are reffering to in the script of the Approved URL page?
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If you can please contact us directly we will be better able to assist you with this issue.
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I was able to locate your supplier account and had determined there is an error on your approved URL that is causing a 500 error to be received. For assistance with this issue you will need to contact your cart provider to request assistance with the return URL and what URL you should be designating as the Approved URL in your account.