As a web developer, I’m shocked by the state of this website and can’t believe a reputable payment processor would put up something like this. I’m looking for a payment gateway for a client of mine and the more time I spend here the less I’m likely to choose 2CO. Some of the issues I’ve ran into:
1- It’s sorta difficult to sign up. “Start Selling” is not a clear call to action for someone needing a payment gateway. How about “Sign up”?
2- The dual personality website is super unprofessional. Choose one look or the other. (i.e., the sign up page vs. the rest of the site)
3- The front page is a mess. That’s where you put your most important messages. Your blog is not your most important message (unless you prefer it over actually selling your service).
4- Broken links galore. It looks like content was copied and pasted from the old website without anyone checking the links (see http://www.2checkout.com/community/blog/tag/api/)
5- The Live Help Start Chat button on the right leads to an email contact form. Not exactly “Live Help”.
6- I’d expect the “Now accepting PayPal” button to lead to specific details on your implementation, not a pop up from the PayPal site. If you’re on this site, you probably already know what PayPal is.
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I hope you don’t mind. I edited your post to include numbers, so I could respond to your specific complaints without the need for lengthy quotations. You’ll notice, the content hasn’t been changed.
First, I’m obliged to point out that while 2CO is an e-commerce solution, it is not a payment processor. Please see 3rd Party Payment Processor or Reseller for more information.
1. The term “Sign Up” causes confusion between this free, open to the public, community and the paid supplier registration process. To clarify the difference while still using the phrase “Sign Up” requires an explanatory interstitial page. We’ve discussed the benefits of doing so, but are waiting to examine usage statistics before changing the existing functionality
2. The signup pages currently reflect the old site design. Waiting until it matched would’ve delayed the community site’s launch. We chose to launch the new community-based site sooner, rather than later, so we could benefit as much as possible from the discussion and feedback this site generates.
3. We understand that the “About” tab and the “What is 2Checkout?” box won’t grab everyone’s attention, so we’re currently developing improvements to the homepage that will provide more information quicker. We’re going to continue to maintain the blog, however. We’re committed to providing timely information and growing an active community. The blog is a great way to do that.
4. Thank you. That one must have slipped through the cracks. They’re fixed now.
5. I apologize for the inconvenience. The Live Help feature only appears when agents are logged into that system. It’s extremely popular and will occassionally direct you to email instead of chat, so you aren’t forced to wait for an available agent for an extended period of time. If you do not get a chat session with one of our Customer Care agents, please consider using the support ticket system.
6. The PayPal logo and link are displayed as required. What kind of information do you want? PayPal is just another payment option, like Visa, Mastercard, etc. It’s a standard feature that doesn’t require any additional effort to implement.