This just started happening last week or so. I have a product where I do not charge a shipping cost I include it into the price ($45.00 including shipping). Before everything was working fine. I have the product set of 0.00 handling and 0.00 weight for shipping and it would not charge the customer for shipping. Now it seems to charge $5.00 for shipping on that product. I don’t know what is going on and any help on fixing this problem would be great.

Thanks,

Jasen

Hi,

Once again, I got a note from lpruitt@2checkout.com letting me know that someone claimed that the transaction was fraudulent. The transaction is from April 24, 2007. That’s over 90 days!

What the 2co policy on aging? How long do I have to wait until I know that the money that I earned in exchange for my services — which were all delivered within 30 days, in other words more than 60 days ago — is safe from the predations of either (a) fraudulent customers or (b) people who may have been defrauded, but only read their credit card statements every 90 days?

At some point, we need to have closure on our revenues. They can’t always be up for grabs!

I’d appreciate it if someone from 2co would explain this.

Thanks, Mike

Why aren’t we able to fight chargebacks? Today I got an email about one of my orders made over a month ago saying:

DISPUTE REASON 59: Services Not Rendered. Please provide proof of
services rendered.

I went to my account to provide proof, but when I found the sale I saw that it was already refunded. Why? If there is a chargeback, we are supposed to provide proof to fight against it, not immediately refund the buyer. Why would 2Checkout send a refund before finishing the chargeback process?

I’m building an ecommerce website for a company based in Australia. They have a merchant bank number and they want to save the payer details (e.g. credit card number) in their database. Is it the correct payment gateway to fulfill the above requirements?

Hi 2co –

I am a vendor and have used your company for about a year with very satisfying results. However, ever since the new transaction page/system was installed a short time ago, things went haywire as I’m sure several of your customers have made you aware of, such as:

1. The page where a customer enters their contact info. Everything is justified to the right for some weird reason. There are three seperate boxes to enter one’s first, middle & last name but no indication as to what each box is for. And the boxes are all over the place.
2. Required items are in bold, but there is no indication or wording indicating that bold means ”required”.
3. The postal code is a required item, yet that’s not in bold, so customers are skipping over it, only to find an error message when they submit the page telling them to enter their postal code. Ok…so…why wasn’t it in bold to begin with…?
4. The drop down list of countries should have United States at the top – isn’t that what most Amercian based cc processors do? Instead, the first country is Afghanistan, and one has to scroll all the way down to United States, which is tedious and unnecessary.
5. The page where one enters their credit card info. There’s no visual description of what the CCV number is on one’s credit card. Every other cc processor has this description. Why not 2co?
6. Once the transaction is processed, my customers come to a page that tells them their ”order is complete”. Directly below that is wording telling them their ”order is pending”. Directly below that is a button instructing them that by clicking on it, they’ll ”return to the supplier’s website”. Yet, by clicking this button, they wind up receiving their product – which in my case is a downloadable media file. Which is great. But why does this page tell them their order is pending and why does the button say it’ll take them back to the supplier’s website when it does something completely different?? Why not have ”click here to finalize your order” the way it was before. This is a no-brainer to fix, in my opinion. It’s also having a very negative effect on my customers who are extremely confused by these misleading instructions.
7. It gets even better: Anytime one of my customers purchases more than one product at a time, the button on the final transaction page doesn’t show up at all. So, basically, they paid for the product without the means to even get it if they actually go so far as to figure out what the button means to begin with, what with the misleading instructions. So, I’ve had a lot of customers ask me where their product is when this happens which is creating major difficulties for all concerned.

I submitted a helpdesk ticket about three weeks ago and was told that the issues are being ”addressed”.
I followed up with a couple of phone calls to the customer service line and was told that the issues have been ”recognized” and will be addressed through the next rollout (this was over a week ago).

I have been performing demo trnasactions everyday since then and ALL of these problems (which seem to be very easy to fix, most of it is just changing wording and style) STILL remain.

Everybody I have spoken to so far has been friendly and attentive and I appreciate that. What I’d like to see are some actual results, or at least an accurate timetable as to when these changes will be implimented.

Please help me out on this one. You guys have been great, but since changing the transaction page/process this has been a complete nightmare. Please please please – I’d love to hear some good news on all of the above so I don’t have to walk my customers through every step of what is currently a very confusing transaction process.

Whaddya say?