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Help Desk Software HESK

Good customer support is an essential part of your online business. The question is how to effectively support your products or services without getting lost in all the customer e-mails.

The Help Desk is the answer to the question. There are a lot of Help Desk Software solutions out there, but hold your horses; why spend a fortune on something you can get completely FREE?

HESK is a free, PHP/MySQL-based Help Desk Software solution. Install it on your Web site to allow Customers to post support request tickets while providing an easy to use user interface for your Staff to manage request, route them to appropriate departments and keep track of status.

HESK Help Desk comes with an integrated Knowledgebase that is the first line of defense in your customer support. A Knowledgebase provides self-help resources to your customers and can drastically reduce the number of support requests you receive.

HESK is completely free, even for use on commercial Web sites. However, you will like it so much you will want to support it’s future development by purchasing a HESK license from 2CheckOut.

So, before deciding for a Help Desk Software give HESK a try. It’s free, it’s secure and it’s user friendly, you have nothing to lose!

Learn more about HESK, visit Help Desk Software HESK

HESK.com even offers a remotely hosted Help Desk solution. If you don’t want to worry about software installation, future updates, server reliability and bandwidth limits visit:
Hosted Help Desk

HESK: All the benefits of commercial Help Desk Software at none of the cost!

Indian Rupee Payments

Thanks for including Indian Rupee as you payment alternative currencies. but we would also like it to be as our payout currency in our bank accounts

EUR | British Pound ??? a confusing error

In spurchase page, in the ‘Choose currency and save’ dropdown list, the EUR currency is described as British Pound, which is confusing. Description should be Euro.

staff is not responding – sale refunded even I declined the refund request

A customer purchases the script, makes payment, 2checkout routine says “Click here to access your goods” whereas on our website, we have mentioned clearly that it takes 6 to 12 hours for an order to be verified and processed. The client does not understand this thing 2CO to refund however he already had the order verified and the files were sent to him already.

Staff contacted me and I provided all the proofs of delivery and declined the refund request by the client. The staff member agreed saying he will decline but see, they have refunded the sale without my knowledge.

WHO WILL COMPENSATE FOR THIS? I NEED THAT MONEY BACK, WE ALREADY SENT THE FILES TO THE CLIENTS.

Does 2CO offer third party Paypal Account.

Dear sir/ madam,

I am from Pakistan, and as paypal is not offering its services in Pakistan, is it possible that 2CO can provide me third party paypal account so that i can make my transactions through it, and receive my payments in my bank account through 2CO, please also advise if there is any other alternate way possible?

Add your logo to the checkout page?

Hello.
I’m having an issue in putting a logo on the checkout page.
Normally to add a logo I go to:
Account>>Site Management>> and click the option to add a logo in “your logos” section on the right of the page.After I click it appears an error site which displays the following message:
General Application Error
Please reference error #1254855856

Is there anyone who can help me resolve this problem, I’ve seen other 2checkout vendors putting their logo’s on the checkout pages so I was wondering if this is just for me…
???
Many thanks,
Borni

$1 Trial

Hi,

In PayPal, I’m able to setup a $1 Trial for 7 days by using a system called Amember.

After the 7 days is up, I want to have them either get billed by the system or have an option to go back (in our Amember system) and be able to continue their subscription.

In PayPal this is super easy. Can this be done with 2CO?

Thanks!

Account Pending why??

Why is my account pending. And what must be done so I can start selling!?? Vendor #1390107
Thank you.

Approved Products

I have a site that promotes my home city. I am promoting a few travel related products (car rental and accommodation) on my site via affiliate marketing. For these efforts, I get paid directly into my local bank account by these local companies via their affiliate programs.

My question is: If I want to sell a travel related audio CD (or download) which I have created, to an international market, on this same site, can I process this payment through 2checkout?

Or does my site violate the terms of use because I promote other travel products (even though their payment is not processed by 2checkout)?

arabic checkout

can i do the checkot in arabic as all my website in arabic.
if yes, how please?
i have membership types subscription with no shipment, any example on the above?

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