I am not happy with 2Checkout fraud check department from last few months ! During last few month I received more than 2 chargeback and many fraud ordered!

And this all order are pass using 2Checkout fraud check team ! Every time they send message “PASSED: Please ship the following orders” !!!

I loose money just because this !

And during last few days I inform them that some of ordered saws like fraud so, please check again… And on their first message they just reply me “I apologize for the delay in response to your inquiry. Sales 4118553589 and 4118836724 have passed the fraud review on 21-Aug-2009. I hope that this information was helpful to you.” and close ticket ! If I process this 2 orders than I loose more $600+ money ! But I re-open ticket for the same than only they call party and found that this orders are fraud !!!

I am selling digital goods and if some one found charge back than I loose all money because no shipping proof ! Also 2checkout charge $15 for chargeback claim solution !!!

Means first they not check or verify all orders carefully and if chargeback claim they also charge $15 !

Its very bad… NOT HAPPY WITH 2CHECKOUT FRAUD CHECK DEPARTMENT…

Hope reading this they check all orders carefully and seller get less fraud orders …

Regards

To begin with, here are the two transaction IDs (that I am referring to) totaling ~$6500:
#1: 3957025551
#2: 3956751207 (filed a chargeback week after the first transaction)

Now the story is that the client placed an order with us in August, rendered services but due to some confusion filed in a chargeback after a couple of months for both the transactions at an interval of a week.

We received notification on 6th November for the first transaction and discussed with the client. The client withdrew the chargeback within 3 days of filing it for the first transaction. We contacted 2CO who notified us that it could take several weeks before it was all sorted – we had no option but to wait.
The second notification was sent within a week of the first transaction chargeback notification but this time around, we decided to refund the amount/re-bill the client to avoid the lengthy procedures.

At this point, we have spoken to 2CO several times and the client has already done the same. Neither us nor the client has the money with them but we have ~US$6500 hosed up the roof for no good reason.

During recession, each dollar counts and we do need the money. I would urge the 2CO staff to review our case and revert back to us rather than sending us a generic emailer informing us that it would be another “several weeks”.

I have been trying to contact someone from 2CO but did not hear a single word from you guys. Have even opened a ticket at your helpdesk, but still nothing from you.

We are selling website templates which are non-tangible goods. And quite regularly we face numerous chargeback and refund requests due to the fraud orders (though our policy states clearly that no refunds are available).

And now we have two orders already refunded by 2CO which have blown my mind. The first order was made for $145 however it was refunded for $435 !!! The other one was made for $45 and refunded for $90!
I wonder if there is anyone able to get back to me with at least some kind of explanation on how this is possible. How is the person able to order the template for $45 and request a charge back of $90???

Any response to that matter will be greatly appreciated.
Regards,
Julia Didan

DISPUTE REASON 59: Services Not Rendered. Please provide proof of
services rendered.

I went to my account to provide proof, but when I found the sale I saw that it was already refunded. Why? If there is a chargeback, we are supposed to provide proof to fight against it, not immediately refund the buyer. Why would 2Checkout send a refund before finishing the chargeback process?