When customers go to 2CO to pay, they enter their credit card information and attempt to submit payment. Often times, the payment page will simply refresh without sending their payment through.
We’ve dealt with supporting this issue a number of times and have figured out that it’s because they need to click the US Flag at the top of the page in order to set their currency.
This is quite annoying to deal with the same support issue over and over (not to mention losing customers over it!)… nothing on the 2CO page makes it obvious that this is the problem — one would expect an error message of some sort telling the user why their payment wasn’t processed.
1) Can 2CO provide some sort of feedback to the customer?
2) Can we set a default currency for payments so the click isn’t even required by our customers?
