We have started accepting digital checks but they are taking far too long to get deposited! Our longest outstanding check is 9 working days (not incl the day the order was placed.) This customer called and complained that the check was cashed July 26th 2 working days after the order was placed.

Why is it taking so long? Where is the money sitting over the last 7 working days! This should not take this long.

I think its great that we can offer an additional payment method, but if it’s bottlenecking at the processing end and becoming unmanagable plus resulting in customer complaints then I will need to consider withdrawing this option.

Is anybody else experiencing this problem?

I also agree that checking for the check to be deposited daily is a tedious job, which could be resolved with an email.

Thanks Emily