We’re somewhat frustrated about amount of time it takes to resolve the issue with sale that went via FXsource way. It is not the first time that 2CheckOut cannot associate our money with our account. Thanks God, our customer is patient one and help us to resolve the issue, many other would not!
1) Customer started process with the 2CO Invoice link we’ve provided to him.
2) He selected FXsource as payment method.
3) 2Checkout in cooperation with FXsource generated reference number for him to use in wire transfer to FXsource.
4) He did send money from his bank account using reference number from 2CO
5) They promptly appeared on FXsource (we can see that with check routine, http://fxsource.com/fxs/sndr_find_transaction.fx, with reference number) on 25th of March.
6) 2Checkout doesn’t register money as our sale for 10 days already.
We’ve contacted 2CheckOut via ticket 2340-ERPJ-8883, we’ve called 2CO to resolve it in speedier manner. 2CheckOut refuses to do any action and points to FXsource…
Is integration between FXsource and 2CO MY problem? If money get stuck between card processor and 2CO should I deal with card processor 2ChoutOut integrates with?
Nevertheless I contacted FXsource, while I couldn’t find anyone at support, at sales I’ve been peacefully understood and promised to be resolved between FXsource and 2CheckOut internally.
There is little progress still.
Is anyone experiencing issues like this? How did you resolve them? Why am I spending my time to solve problems in integration between 2CO and FXsource?
I’d welcome comments of 2CO vendors, buyers and 2CO staff. Thanks.
