LOOKOUT VENDORS: 2CO recurring order silently missed

hostbreak — Sat, 28 Jul 2007 12:05:41 +0000

We are a 2CO vendor and have quite a few recurring orders in the system. Since 2CO doesn\’t send any IPN on charge therefore we have to manually audit each recurring payment every month. I missed auditing last month and just recently
noticed that 2 orders are not billed for last 2 months. When I check
these orders in vendor CP they do not show DECLINED red sign (which
normally shows). So, basically we have 2 recurring orders which
are neither billed to customer nor they are detected as declined. Neither
we nor our customer receives declined email.

We are are at a total loss here. I opened ticket and have been
waiting as usual for a decent helpful reply. 2CO support is so
much lousy that you I just pray I never need to contact them.

Please help us resolve this issue.

Thank you,
Mike

public » lousy support

LOOKOUT VENDORS: 2CO recurring order silently missed