Hello,

I have been trying to contact someone from 2CO but did not hear a single word from you guys. Have even opened a ticket at your helpdesk, but still nothing from you.

We are selling website templates which are non-tangible goods. And quite regularly we face numerous chargeback and refund requests due to the fraud orders (though our policy states clearly that no refunds are available).

And now we have two orders already refunded by 2CO which have blown my mind. The first order was made for $145 however it was refunded for $435 !!! The other one was made for $45 and refunded for $90!
I wonder if there is anyone able to get back to me with at least some kind of explanation on how this is possible. How is the person able to order the template for $45 and request a charge back of $90???

Any response to that matter will be greatly appreciated.
Regards,
Julia Didan