We are selling software using 2checkout payment gateway (our client can able to download when 2checkout.com Orders reviewed – Passed)

My current problem:
——————-
We realize after purchase our product (when order is passed from 2checkout.com) some clients ask for refund after 20 days / 30 days even 60 or 90 days via 2checkout.com

When client ask for refund via 2checkout.com MOST OF THE TIME 2CHECKOUTC.COM ASK US FOR FOLLOWING INFORMATION:
————————————
Please provide documentation to prove the cardholder participated in the transaction. Documentation should include a signed sales draft, signed imprint of the card, website print out, Verisign transaction detail report, or bill to and ship to address.

And all the time we failed to provide above information because client buy our product from our website and we provide link for download our software when 2checkout.com passed clients order.

Now what we want:
—————–
We want to inactive refund after purchase our software once its passed from 2checkout fraud department.

Please let me know how we can stop refund from our vendor account. If needed we can accept or add any terms and condition or please let me know if there is any other way to stop refund from our vendor account.

Thanks in advance.

Hello,

I have been trying to contact someone from 2CO but did not hear a single word from you guys. Have even opened a ticket at your helpdesk, but still nothing from you.

We are selling website templates which are non-tangible goods. And quite regularly we face numerous chargeback and refund requests due to the fraud orders (though our policy states clearly that no refunds are available).

And now we have two orders already refunded by 2CO which have blown my mind. The first order was made for $145 however it was refunded for $435 !!! The other one was made for $45 and refunded for $90!
I wonder if there is anyone able to get back to me with at least some kind of explanation on how this is possible. How is the person able to order the template for $45 and request a charge back of $90???

Any response to that matter will be greatly appreciated.
Regards,
Julia Didan

On several occasions 2Checkout has refunded customers when we have provided them with a service. The customer has lied and claimed that they have not received service, yet we have proof that they have been provided a service.

Was is 2checkout ripping of vendors by doing this, and only working with the customers and not the vendors?