public » refund

Please, refund at last

3dom — Thu, 25 Feb 2010 12:08:40 +0000

Order 4204509943 – made 5 days ago. There was partial refund (2/3 of sum) due to duplicate items (I “issued” it almost immediately). Refund still not processed and customer frustrated – and me too because I lost another customer during weekend due to slow refund processing: he refused to re-order item because his refund (to Paypal account) took 3 days to process after his first order was rejected by fraud department due to wrong phone number.

If you don’t want to drop Paypal as payment system – at least handle/process it properly, please.

Thank you!

Scary Fee

3dom — Sat, 20 Feb 2010 04:19:26 +0000

Customer placed order with 3 duplicate items – so there was refund for 2 of them (almost immediately). Sum was $147 / $49 after refund.

In list of transactions, sales, etc. I can see string about 2CO fee for this sale – $8.54 / $147.00 (+ I suppose there will be “insurance”/reserve for %5 – $7.5). Is the fee really that high ($8.54 from $49) or it’s just automatically generated number which will be corrected then money will be wired?

staff is not responding – sale refunded even I declined the refund request

starcom — Thu, 08 Oct 2009 09:04:35 +0000

A customer purchases the script, makes payment, 2checkout routine says “Click here to access your goods” whereas on our website, we have mentioned clearly that it takes 6 to 12 hours for an order to be verified and processed. The client does not understand this thing 2CO to refund however he already had the order verified and the files were sent to him already.

Staff contacted me and I provided all the proofs of delivery and declined the refund request by the client. The staff member agreed saying he will decline but see, they have refunded the sale without my knowledge.

WHO WILL COMPENSATE FOR THIS? I NEED THAT MONEY BACK, WE ALREADY SENT THE FILES TO THE CLIENTS.

About refund policy for my vendor account

leveltensolutions — Sun, 12 Apr 2009 01:52:13 +0000

We are selling software using 2checkout payment gateway (our client can able to download when 2checkout.com Orders reviewed – Passed)

My current problem:
——————-
We realize after purchase our product (when order is passed from 2checkout.com) some clients ask for refund after 20 days / 30 days even 60 or 90 days via 2checkout.com

When client ask for refund via 2checkout.com MOST OF THE TIME 2CHECKOUTC.COM ASK US FOR FOLLOWING INFORMATION:
————————————
Please provide documentation to prove the cardholder participated in the transaction. Documentation should include a signed sales draft, signed imprint of the card, website print out, Verisign transaction detail report, or bill to and ship to address.

And all the time we failed to provide above information because client buy our product from our website and we provide link for download our software when 2checkout.com passed clients order.

Now what we want:
—————–
We want to inactive refund after purchase our software once its passed from 2checkout fraud department.

Please let me know how we can stop refund from our vendor account. If needed we can accept or add any terms and condition or please let me know if there is any other way to stop refund from our vendor account.

Thanks in advance.

No delivery. No refund

simstim — Tue, 16 Sep 2008 08:04:28 +0000

On 29.08 I made a order here in 2co. Also payed for Economic international shippment via USPS. So far I haven’t got my order. The supplier doesn’t reply to my mails. A asked 2co for canceling my order and refund. Notnig happened, just automated messages from their mail. I payed to 2co near 1000 US, no delivery and no money back. This company su…. As a military personel I send a note to the FTC about the case. Let’s see what’s next.

Weird ChargeBack

julia08 — Tue, 19 Aug 2008 08:30:29 +0000

Hello,

I have been trying to contact someone from 2CO but did not hear a single word from you guys. Have even opened a ticket at your helpdesk, but still nothing from you.

We are selling website templates which are non-tangible goods. And quite regularly we face numerous chargeback and refund requests due to the fraud orders (though our policy states clearly that no refunds are available).

And now we have two orders already refunded by 2CO which have blown my mind. The first order was made for $145 however it was refunded for $435 !!! The other one was made for $45 and refunded for $90!
I wonder if there is anyone able to get back to me with at least some kind of explanation on how this is possible. How is the person able to order the template for $45 and request a charge back of $90???

Any response to that matter will be greatly appreciated.
Regards,
Julia Didan

I am still waiting for refund

bjrn — Thu, 13 Dec 2007 18:24:33 +0000

I never got a key to the program. This is fraudulent.

I dont even know if I got a program.
I got something with a register form and nothing more but it ask for a key or serial number.

I have claimed my money back several times and it also have 30 days money back.

Tomorrow is the end of these 30 days and still no refund.

Program maker do not replies to e-mails.

Paypal say that they are now an eBay company and have no protection and give no help if I buy outside eBay.

Now I have claimed my money back via my bank and MasterCard.

One month of problem just for buying via 2checkout.com.

2Checkout Refunding Customers

crucial — Mon, 07 May 2007 06:00:56 +0000

On several occasions 2Checkout has refunded customers when we have provided them with a service. The customer has lied and claimed that they have not received service, yet we have proof that they have been provided a service.

Was is 2checkout ripping of vendors by doing this, and only working with the customers and not the vendors?