Does 2CO fraud dept people ever bother to ask before processing the refunds?

Our hosting sales were refunded without asking us. We already received Order reviewed email with passed status for the sale and therefore our hosting site processed the order, registered the domain for the client and setup hosting also. Everything was done, then after a few days, a man in Fraud dept thinks the sale was fraudulent and refunded the whole order to the client at his own decision. What does it mean? does he not care to ask the vendor before doing that?

Who will compensate the fee we paid for the client’s services?